Vhome

The claims made on their website are nothing like the reality. Due to its claim of 4 star rating they should provide many services and facilities however what they actually provide is very basic and minimum. There are no guest information packs limited reception times no daily cleaning you have to try and find staff to get toiletries as they never replace them bed linen is only changed once in a week towels are old and tatty the shower is falling apart the furniture is dirty the toilet has only one flusher working the breakfast breads are stale and the so called lounge bar is the breakfast room without the breakfast on display. We booked and paid for a deluxe double room with balcony or terrace and were given a small basic room with a window and you can see the view in the photos . We complained on arrival got a reply 4 days later basically saying that’s what you’ve got get on with it and blamed the website for not being updated which states the same claims today as it did when we booked. We would advise not to stay here it will spoil your time away and vhome do not care or even attempt to assist with your complaint.

I am very saddened to read the negative reviews for this hotel and I feel they are in no way the experience we had, so I felt compelled to write my own. Myself and my partner have stayed all over in some of the nicest areas in the world in our time, and we were very impressed by this B&B. The owners always had a smile on their faces and were very approachable. The breakfast was tasty, I loved the eggs. The rooms were very clean. Two shower head options. The AC worked perfectly. A couple of minutes walk into the centre of Sorrento. I would book here again without hesitation. The room was made up every day. Thank you for a lovely stay!

The outside of the hotel doesn't look good, but there are no pictures to see it. The room is kind of clean, but you can hear people talking in other rooms. Breakfast wasn't great – no eggs or veggies, just sugary food from the store. It's an okay experience, but they ask for too much money. It's not really a hotel; it's more like just a room in an old building. I think they should charge way less for what you get.

Just back from Vhome and would not go back. It was basically an apartment in a block of flats with no signage indicating how to find it and once you were inside the building, it stank to say the least. By chance, my wife pressed a button thinking that this was calling someone and a small lift with a door which was covered in dirt inside appeared. The reception and dining areas are tiny (all within one area) with limited breakfast choice in the morning, that is if you got a seat. The lady who was on reception had to bring the dirty dishes over to a press, which opened out to reveal a sink, where she would wash dishes as you tried to eat. The room was ok but no English channels on tv, The shower (bath)is just about to fall apart with rails etc unsafe and as for reception staff, I asked for a taxi to the airport and was told I would get a call in an hour to confirm - NO CALL. Our advice would be to stay elsewhere....

+ I have a mixed feelings.. First impression was very good. Localization is perfect. Quiet area, surrounded by mountains. It is 7 minute walk away from historical centre, restaurants, everything you need for this kind of journey. We were greeted by young girl, named Laura - she was attentive, willing to help, and well spoken in English (which is not obvious in Italy). She matched every point that we needed to know during check in. We also liked our spacious room with balcony, which was perfect, heating, two tv screens (one in the room and the other one in the bathroom). We could have taken plates from the buffet any time we needed for our take away food or make coffe, tea, or hot chocolate 24 h a day! I liked how Laura taken seriously our complain about the Internet, but about this you will read below. You could have also seat in the dining room in the evening if this was your wish. That was really great. Also thank you for printing our tickets to Vesuvio. - We decided to pay full amount of money in cash for our stay on check in. Laura didn't give us a receipt (my fault also that I didn't ask for, but it should be a standard), and I was having questions from lady on check out - ,,you didn't pay" (she didnt speak English at all apart from that), then she gave a phone to me to speak to manager. Finally, we found a solution, and he apologized. We could finally left the building, after we mention that we pay with Laura first day. Very bad communication. MASSIVE problem from first day was a very bad internet connection. I couldn't do my work, that I have expected to be done for my workplace because of this. I straight away mention to Laura, but I think she didn't believe in the first moment, saying that they never have had this problem before. However, she said she will call an engineer from router to come over. He actually came another day! I was right. Router was having very week signal. We have been given new password on Thursday afternoon, so on our fourth day of stay. Much appreciate, but there should be a discount for it. Also, hair dryer was very week. On Saturday, we came on our last day for breakfast at 9:40 am... Everything was almost done, but with fussy behaviour, staring at us we have been sit down by two ladies, that also does not speak a word in English. I do understand, that we were in other country, and should speak some language (we actually tried, whatever we needed, we did research before), however you run turistic business, and these things need to be better. BREAKFAST? Continental buffet with cheap dry, stuff. I actually bought a proper bread for myself to toast in the toaster over there. Overboiled eggs from machine, and no scrambled eggs or any other options. I heard that in Italy you get croassant and coffe for breakfast, but this is a shame to such beautiful country.. Last hour killed me. For some reason, just before departure, me and my girlfriend had to take cold shower.

DO NOT STAY HERE. The staff is not helpful and very unfriendly. We asked The guy with the man bun for more pillows and towels and he said they ran out.the older cleaning lady was horrible..nothing was working in the room, the light on the desk, the shower lights. Instead of giving us new towels every day they just folded and hung up our dirty ones. The beds were like sleeping on the floor, for real with 1 pillow that was paper thin. They need to invest in better beds, more pillows and towels and NEW STAFF!!!! We could not wait to get out of there!!!