The check in ******! Had to wait 30 mins to get check in and then had to wait one hour and a half to get our keys to the room. We got our room close to 5pm! Check in is very old schooled, need improvements. Staff is not knowledgeable about resort. No elevators! I traveled from Boston MA and had to bring four suitcases up the stairs! My dad is older and had so much pain going up and down the stairs. The food is good. Besides that the bars were nice, the club was entertaining, the pools are fun as well. Property definitely needs some improvements, especially because there are no elevators. Staff needs proper training on knowledge of resort.
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