Terry M
ngày 4 tháng 4 năm 2024
Booked for dinner on Sunday, the 1st of April in the Oaks Terrace, but due to the weather we were given a table in the Magnolia restaurant. The service was absolutely appalling to the point where we had to get up from the table to find somebody to order drinks, even the wine we ordered, we had to serve ourselves, not that we’re not happy to do that, but you would’ve expected, at least one member of staff to offered, but no attention whatsoever. Having eaten in the hotel on many occasions, this was a huge letdown as we took friends who would never been before. The staff were more interested in setting up for breakfast for the following morning and completely abandoned us. Food was very average and we questioned whether it was cooked by a professional chef. Awful experience, I wouldn’t go near it.
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