Tài Khoản Khách
18 tháng sáu, 2024
My wife and I were part of a Titan Tour group who arrived on the 14th June - we were booked as full board with drinks at dinner. The hotel is advertised as 5 star - Our allocated room was OK - housekeeping issues - a young child's handprint at the lower part of the door - clearly visible - my wife got busy with the antiseptic wipes and cleaned the door etc. The toilet roll holder was broken - the waste bin acting as a vehicle for the loo roll /a crack of about 6 inches long on the side plastic panel of the bath/ the toilet seat would not stay up for gentlemen's usage. This was brought to the attention of the reception staff and the tour guide. (photos taken as evidence and produced to the hotel via the tour guide). The restaurant looked very nice - but as we were part of a tour group, we had to dine at a given time and had quite a different menu than others staying. Please be aware, if you are staying as part of a Titan / Saga Tour - DO NOT THINK YOU WILL BE ENJOYING 5 STAR DINING even though you are paying for that in the tour! You will have a much reduced menu. For example, one evening I had, as a main course, 3 chicken wings with some cold vegetables (sweetcorn / peas / beans) one chicken wing was cold, the other slightly warm, the 3rd I did not attempt in fear of food poisoning. I pointed this out to the waiter who just shrugged and said, "I will tell him" - no offer of any other choice. Fortunately, there is a Lidl supermarket 2 minutes walk from the front of the hotel - a take out from Lidl was very welcomed! The drinks supplied with the meal were questionable. (wine / beer / soft drinks etc) - I noted that every bottle was pre-open on the table. One glass of white wine smelt like sherry and was slightly yellow than others. I asked the waiter for a new bottle and said that I would like to open the bottle myself. (screw top). He returned with a new bottle, but against my request opened (or seemed to open) the bottle. Being slightly suspicious, it makes one ask are the bottles filled from another source??? I also asked what local beer they had - I was informed that if I did not have what they offered, I would be charged?????!!! Breakfast is buffet style - no options for fried egg or an omelette as one would expect in a 5 star hotel. What appeared to be poached egg was in the warmer but these were solid. The Titan Tour brochure described the hotel as ...."surrounded by verdant farmland and rocky outcrops. Solin is a peaceful oasis to spend our last three nights...." The hotel is situated in a built up area with main roads about 400 meters away. Major building works are ongoing - upon our arrival and day of departure, you had the welcomed sounds of heavy machinery at work. It appears that if you are part of a Titan / Saga tour group, you will be offered the cheapest and most basic....you have been warned"!
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