Premier Inn Solihull South (M42)

I arrived late in the evening to check in but Raj at the desk was calm and very reassuring to me about my stay. The location was ideal for me and it was very quiet.

Where do I start with this one?? Checked in and received my room key, only to wake up the next morning and being told I hadn't been checked in so therfore could receive no breakfast despite my protestations. The rooms have been nicely refurbished tho. The hotel offers itself in the catchment area of Stratford upon Avon but in reality it's a hour away on a bus. The bar and restaurant doesn't open till 5 and you can tell that the bar staff don't really want to be working. Overall I would avoid.

I really wanted to love our stay here. We stay in Premier Inns quite often with our toddler, and like those other stays this hotel is clean and the staff are amazing. The lady on the front desk went out of her way to sort our room even though we were a bit early, staff at breakfast were friendly and efficient and even a lady from housekeeping made an effort with our 2 year old when she was already super busy. Unfortunately, we did decide to cut our stay short and only stayed one of the two nights. As others have said, the heat in the room is unbearable. Despite what others have said, the website does specify that there is no air con at the hotel, so we brought our own fan with us. As the window barely opens, it was incredibly stuffy and the fans did little to help. It meant that none of us actually got any sleep. The only other thing to mention is that signal is almost non-existent and even the paid for wifi does not work in some of the rooms. It was only £5 so not the end of the world, but I wish I had known before I went so I could download a film for the inevitable early evening in the dark once the toddler had gone to bed!