Premier Inn Solihull (Hockley Heath, M42)

Hotel ok. Restaurant is shocking! It only caters for PI guests as it was previously a Beefeater. It’s run on shoestring staff that are not trained and clearly under pressure trying to cater for just 6 tables for the evening meals service. On my visit a waitress was rushing around but not being very productive, telling guests that had pre booked tables that there weren’t any available, but not providing any answers to satisfy the customers needs, Tracey I believe as this was her name badge. It seemed the other waitress was new and clearly had not been trained properly as she looked lost, uncomfortable and left to deal with complaining customers (not fair on her whatsoever!). Customers around me were either standing around waiting to be seen to, or complaining about the food or length of time waiting for it. When my food eventually arrived it was plonked on the table, I wasn’t asked if I wanted any sauces or vinegar, I had to ask for it myself. Premier Inn, at least have the courtesy to invest in quality training for your employees and managers and appreciate that your team members are trying their best! Unbelievable 👎

The staff were nice and helpful.how ever the room was horribly hot and weren’t able to turn the heater down and had no air con so had a very uncomfortable notes sleep

Reception allowed vans without blue badges to take up all the disabled spaces so we had to walk from the back of the hotel to get to reception. They did offer to ask them move, but that would require me to walk back to my car to move it. Extremely unacceptable. Our room also did not have enough towels, we only had one between the two of us.