Etéreo, Auberge Resorts Collection

Serene, sophisticated, simply wonderful. You are treated like royalty by the entire staff, but not in a over the top fashion- more like a cherished member of the family. The food is over the top with a wait staff that educate as well as serve. The "activities" if you want to call them that are meditative and educational. The Mayan culture pervade every part of the hotel. (not the human sacrifice part). We had a wonderful time that we will remember forever.

We just returned from a 3 night stay and wanted to tell you about our experience. Room: The resort and room were absolutely beautiful. Everything was in tip top shape. Nothing dilapidated or even in disrepair at all. Looked brand spanking new. We really appreciated the design style. Beautiful stone and water features. Not at all ostentatious or gaudy, but still very high end. We had a 3rd floor ocean view room (no plunge pool) and it was superb. The view was gorgeous and expansive. The entire width of the room was window, floor to ceiling. The shower (boo to the waterfall shower head) also had a side that was entirely glass out to the view (awesome until it fogged up). The bed faced the view. (Though the wall behind the bed had an huge mirror that showed you the mirror image of the view, so it was almost like you had it at the back of the room too!) Everything was supremely comfortable. The bed and then the room just had everything you wanted. Little table and couch and a few extra chairs and place to put your luggage etc. Wonderful touch that they provided a great beach bag and also sunscreen and aloe and bug spray (not needed; there were literally no bugs anywhere during our stay). Room service was A+. Don’t decline turn down service because there are delightful little touches that I won’t spoil here. Towels were plentiful (understatement). There were complimentary water bottles and a few fizzy drinks, and then wine and other items you could have at a cost. The balcony was large and had several seating areas, which was so nice. I usually don’t want to be on the balcony but this one was really, really great. I typically would opt out of getting an ocean view room but at the time I booked it was just a bit more expensive, so I tried it. Okay, get the ocean view room! It really is a wow. Or to us was. Pool: The pool area was beautiful. I don’t come to Mexico to sit at a pool, so we didn’t spend much time there. But it looked like a nice place to be. The adult pool is right below the family pool, so that could be an issue in terms of noise/ambience. Also, there did not seem to be a beach or water view from inside the adult pool or a seated position at the adult pool. But the higher family pool had it. So that wasn’t ideal. The family pool also had an infiniti edge and the adult did not, I don’t think. Even though the resort (with its 75 rooms and full occupancy while we were there) seemed not crowded at all, the pool was the only place that did seem somewhat crowded. The seats were mostly taken midday and the family pool, at least, seemed relatively full at times. It appeared to us that of the occupants of the resort, maybe 30% were families with kids. Just a guess and what it seemed. The pools were not huge and the family pool had anywhere from 2-8 kids in it when we passed by. But 8 kids plus some parents seemed plenty for that pool size. We only had pool service once and it was good. We loved the tu

Service is outstanding. Property is beautiful and well kept. Food delicious. Fitness center well equipped and trainer very knowledgeable. Beach is lovely. It is a smaller resort so only a few pools and restaurants but all well done! ..........