Maroma, A Belmond Hotel, Riviera Maya

Amazing resort topped only by its spectacular staff and service. We spent 4 nights/3 days and by the second day everyone knew us by name and knew what we liked. Service, Food and property are top notch. Special shout out to our hosts Omar and Fernanda. No mater what we asked for their response was immediate. Though property is not all inclusive they offer a lot of amenities like an amazing full breakfast, snacks like fresh fruit, ice cream cones, passed around at the pool all complimentary... Also Water always available free of charge and in the morning they deliver a fresh pot of coffee to your room!. You tell them what time you want it, you open your door and its there!!! Food is great. We did eat at their steak house Woodhouse one night. I can say the food was fantastic but it also came with a pretty hefty price tag! All and all.... I can't wait to to back!

What an amazing experience! The Belmond Maroma Beach was simply outstanding. The grounds were amazing and the service outstanding. We stayed in suite 60, which had an amazing waterfront view and was literally just steps from the beach. Special thanks to our host Francine who was attentive and provided outstanding service during our stay. Also many thanks to Elaina at the Spa for providing a truly excellent massage.

I think this hotel is somewhat overrated. And not particularly good value for money for what it has to offer. My daughter and I spent four days there recently. We had pre-booked an excursion to Coba and a cenote swim. Our so-called experience curator at the hotel had not prepared us for the lengthy drive to Coba (2 hours - we spent a total of about 5 hours in the car), did not coordinate our cenote swim with the outsourced travel guide and so we missed our lunch reservation. The cenote was a sort of theme park, very commercial and not the unique idea that was being marketed by the experience curator at the hotel. Otherwise it’s a good hotel but be aware that it’s squeezed in on the beach next to other less luxurious establishments.

Hadn’t been to maroma in almost 20 years (before it was a Belmond) and it did not disappoint. The service , amenities, rooms and beach were all fabulous. It over delivered in every single way and we can’t wait to visit again! Perfect for couples or friend groups needing a great getaway. Did not strike me as the best place for small children.

I made the decision to take my sister and her family to the Belmond Maroma to celebrate her beating breast cancer. It was the best decision we could have made. Every aspect of the resort is amazing. However, I cannot explain how amazing every single staff member treats the guest. Everyone is procession, attentive and makes you feel like royalty. Sergio and Axel on the Beach we fun, funny and were always making sure we were comfortable and had more than what we thought we needed. Do not hestiate if you are planning a stay!

If you want your every need catered to even before you are aware of them, then Maroma Resort And Spa is a dream come true for you. You are greeted by name out front by your personal agent who checks you in on the spot without having to stand in line at a checkin desk. You are also offered complementary marguerites. You are then taken on a private tour of the property on your way to your room. Ours was a magnificent ocean suite fit for a King, Queen, and/or Lovers. Breakfast is delicious with lots of healthy choices, a beautiful view, and service to match. Next we met with one of our personal agents of the day to arrange our itinerary for the next few days. We decided on scuba diving based on the hotel property, a half day private tour of nearby Mayan archaeological sites , and a tour and swim in uniquely beautiful cenotes (ie open underground water caves with stalagmites). Then onto a pristine fine white sand beach with warm ocean water reflecting many shades of blue and green while gently lapping up against the shore while playing soothing lullaby like sounds made by the waves. Magically someone appears to clean your sunglasses, something I have never experienced or for that matter even thought of. Next lollipop cucumbers with spice, again another first. I could go on and on, and this is just the first day. But I am signing off so I can enjoy this blissful paradise unfettered. Stay tuned, you never know what new joyful surprise Belmond Maroma Resort will come up with…😊😊🙏🙏😉😉