The St. Regis Kanai Resort, Riviera Maya

Incrieble instalaciones , servicios comida , habitaciones súper amplias

Безумно красивый отель. Номера восхитительные. Сервис , пляж все идеально

We recently stayed at this beautiful property and, hands-down, we received the best service. I have stayed at many luxurious hotels and resorts and the service here was far superior than any other hotel. Specifically, I would like to highlight and thank the pool attendants Obed, Julio, Wilan, Ivan, Diego and Supervisor Ana. They met our every need with a constant smile and eagerness to please. They went above and beyond to make our beach and pool experiences comfortable, even bringing us sunscreen and mosquito repellent. Every staff member was welcoming and genuinely friendly. My sister Christine and I will absolutely return. Thank you for making our trip so special and relaxing.

Absolutely beautiful property with impeccable landscaping and unique layout. We stayed in a walkout pool king room. The room was absolutely spectacular, the layout with the bathroom behind with bed lattice was very cool. The restaurants on sight were all quite tasty including the breakfast buffet. My only complaint was the bugs, but I’m not sure if that was seasonal. Our butlers Kopa and Jesus were excellent and always available.

While the stunning and thoughtfully designed architecture of the St. Regis Kanai is even more breathtaking in person, it was the fully engaged staff who were the stewards of the guest experience. Their commitment to crafting lifelong memories was clear. Every employee provided exceptional service, but special recognition is due to Toro’s brilliant team with remarkable creations, like the Mercado Margarita and short rib taco appetizers, perfectly showcasing the restaurant’s “elevated but approachable, contemporary, and global expression of Latin cooking without borders”. Muchas gracias a Marco tambien, una superestrella del servicio al cliente (Riviera restaurant/beach club pool), who also skillfully and enthusiastically helped us learn a bit of Spanish with every encounter. And while the resort's website promises a discreet, personalized, anticipatory butler service tailored to guest preferences, our butler, Carlos, exceeded those expectations. From the moment we arrived, Carlos created a warm and welcoming atmosphere, establishing a meaningful emotional connection with the property and its surroundings. He effortlessly made us feel at home, meticulously managed details of our stay (restaurant reservations onsite or off, printing boarding passes, etc.)--even on his day off--right down to not only having our favourite coffee delivered daily at our preferred time, but to thoughtfully providing two additional “to-go” cups on the morning of our early departure. It was difficult to say goodbye.

Travelled to this resort with our 3 year old & my husband in July 2023 as our “babymoon” as I was 7 months pregnant at the time. The property had recently opened. The grounds and property itself are immaculate. From the drive in off the main highway all the way up to pulling into valet. The architecture and all of the natural features were stunning. The staff at this property was 100000/10. The hotel was quite empty still, so it was lovely having probably a 8:1 ratio between guests and staff at all times: from valet, front desk staff, pool staff, restaurant staff. They were all extremely attentive and friendly, without being overbearing. Kids club was amazing. I forgot to take note of her name, but the woman that worked there was soooo sweet to my 3 year old. My toddler changed her mind about what she wanted to play with every 5 minutes and the worker happily just played along. She could’ve spent all day there. Soooo - here comes my justification for 3 stars. My toddler and I left for the beach while my husband stayed in the room for a nap. My husband woke up hours later in a sweat, but just thought I may have accidentally turned off the AC by exiting the room. We come back to the room at night. After 2 hours of the room not getting any colder and our toddler unable to sleep, we advised our butler that the AC wasn’t working. Both our butler and the engineer, who were both super kind, spent upwards of an hour in our room late at night trying to fix the AC to no avail. We were then advised around midnight that they’ll try to find another room for us to move. It was a huge hassle for us to pack up and move rooms so late. I had an exhausted toddler and I was in my third trimester of pregnancy. The front desk was also unable to give us a new room key for the room, so my husband had to go back and forth on his own (taking several trips) to slowly pack and move all of our belongings downstairs. The next morning, we never got a new room key. We had to go to the front desk who seemingly was unaware of our situation and ask for keys to our other room. While our butler Omar and the engineer Jesus were so kind an apologetic as they were in our room desperately trying to fix our AC, we didn’t received acknowledgement from management. Things happen that are typically out of everyone’s control, but we were expecting management or anybody to just check in with us the next morning after a very chaotic night. We asked several people at the front desk for the contact info for the property manager, to which they all said there wasn’t any way to contact him. Everything up to that point was fantastic. We would still come back once the hotel has been open for longer.