Castilla Termal Solares

Hemos estado genial, el servicio espectacular, las habitaciones muy bien y el spa fenomenal, volveremos seguro

The spa at Solares has great potential, boasting excellent facilities and a breakfast buffet that stands out for its quality and variety. However, it suffers from two of the most frustrating issues a hospitality establishment can face: an unmotivated and disorganized staff, and a poorly behaved clientele left unchecked. The staff appears indifferent and uncoordinated, often leaving tasks half-finished, which results in incomplete room servicing and insufficient replenishment of essentials like towels and amenities. The overall upkeep of the rooms feels neglected, which mars what should be a comfortable stay. The thermal pool, while a wonderful feature, is unfortunately mismanaged. Children are allowed to use it outside their designated hours, disrupting what should be a tranquil and restorative environment. Loud shouting and banging in the hallways at all hours go unaddressed, adding to the sense of chaos and making relaxation nearly impossible. It is a shame because the spa has all the elements needed to be a standout destination, but the lack of attention to organization and guest behavior significantly diminishes the experience. This could easily be an exceptional place with better management and stricter policies to maintain the peace and comfort expected in such a setting.

What a treat, my husband booked 2 nights here to spoil me after an 8 hour drive across Spain from Alicante province to the ferry from Santander. The hotel is only 15-20 minutes from the ferry so a great stop over for travellers. Receptionists were friendly and helpful, we checked in and then parked underground. The buildings are quite spectacular and everything inside was extremely clean and well maintained. The room was good, bath and shower in the en-suite. Small fridge but no tea/coffee making facilities sadly. The thermal spa pool was wonderful, we booked access along with the accommodation, definitely worth it. There were also many treatments and extras available- we were happy with the pool. 2 nights was perfect, we got to explore Solares, and eat out in a local restaurant. Breakfast at the hotel was perfect - plenty of choice from the buffet and also options to order ‘cooked’ breakfast and omelettes - the coffee machine was the only negative - a pain to use and took a while to work it out, by second day we had it sussed.

We arrived at the Hotel and after we received our room we noticed the AC was not cooling I called the front desk to asked them to fix it and the manager said let me call maintenance and see what they say.. ok I waited 1 hr no change and I called again .. this time she tells me ok I’ll call maintenance again and see what they say mean while we are hot as hell and no call from the front desk. Next day I spoke to other guests and they expressed the same concern about the AC at this moment my wife and I are leaving… we had reservations form 6/23 to 6/27 but had plans to stay till 6/30 at that point we packed our bags bought a plane ticket to Portugal and we are leaving and not coming back ever to this place we are planing to go to another hotel called Gran Hotel Balneario de Puente Viesgo I hear it’s much better hotel. So if you like AC in your room I subject to look to stay in another hotel. Hope this helps you.

El personal muy bueno. La limpieza muy buena. Las instalaciones muy buenas. El desayuno muy completo. Tiene un aparcamiento en un descampado que creo, no está vigilado. Cerca del centro hay muy pocas plazas. El gimnasio muy descuidado. Las bicicletas estática estropeadas y algunos de los aparatos están incompletos. Volveremos. Un saludo.

Está fenomenal, un paraje sin igual donde la relación con sus paseos del exterior dentro del balneario son excepcionales. Ver donde estaba la fábrica embotelladora a través de miles de fotos es precioso y a la vez embriagador...fascinante. En cuanto el balneario, la piscina termal personalmente esta bien, tienen de todo..luego puedes acceder a tratamientos y bastante variados. Habitaciones estupendas, comodidad sin igual, colchones de 10, almohadas lo mismo..es más tienes carta de almohadas y a mi me dieron a elegir a quien le doy mi agradecimiento ( personal de habitación hora por la tarde/ noche ) HB 132 por su atención, amabilidad ( fue como absolutamente supiera lo qué necesitaba) complicidad En cuanto ir con niños... NOOO.. simplemente por los horarios ( sabemos a qué vamos y lo horarios) pero ..puff no con niños en familia no. Por absolutamente lo demás genial. Ahh... compré cosméticos.. y de momento bien.. El agua de la piscina termal más el hidratante de cuerpo de la habitación...tengo la piel mucho más suave.