Holiday Inn London Heathrow - Bath Road, an IHG Hotel

Beware of the car park fee of this hotel!! We checked into this hotel in July for one night and my husband drove the rented car to drop us off and parked less than an hour in their car park. We were not aware there is any fee incurred for the hotel guest. Today we received letter from car rental company for a penalty bill charged by the hotel car park company for GBP 35 but when I checked the hotel website, car park fee is GBP 15 for whole day. What a rip off of such hotel chain!!

Lovely welcoming staff, a clean room and generous breakfast after a long overnight flight from China!

It is convenient enough as it is rather close to the airport. Also the room was very clean

Really enjoyed my stay! Helpful staff, quickly ride on the Hoppa bus to terminal 2 or 3. Super clean, very quiet!

Pro's and con's for this hotel are at the opposite ends of the spectrum. The gentleman who greeted us at checkout was polite, helpful and happy. The member of staff who woke us up banging on the next door room at 6am. Not so much. After what felt like 5 minutes of loud banging outside our door and over 20 knocks at 6am both me and my wife were very much awake. I answered the door to a member of staff who said he was trying to wake the next room. I joked that our room were all awake and he just continued banging as loud as he could on the door. I did let the reception know and they acknowledged that this wasn't normal. The management however dismissed this complaint. I do think that most long haul flyers value their sleep, but that is the hotels policy apparently. In the morning we needed to print our COVID test results and the reception staff acted like a McDonald's worker who you have just asked for additional ketchup sachets. Breakfast however is great, a good spread of hot and cold foods and good coffee too. The sports lounge is an ideal spot to wait in before you head to the airport to check in too.

Check in a bit slow, we booked room with queen bed and sofa bed (for our 9y.o daughter). Upon check-in, attitude was you only booked for 2 people and were “put out” when asked to prepare sofa bed ASAP (just off a 10.5hr flight). Eventually sofa bed was set up (again by a guy with bad attitude). Plenty of choice of hotels around Heathrow so I will use a different hotel next time. This is not typical of service I am used to from Holiday Inn group.