Tài Khoản Khách
ngày 7 tháng 9 năm 2022
Arrived very tired after a very early flight with our two young children! Got a very warm welcome, but had to hang around as people were checking in before us, which was fine! We finally get seen to to be told our room wasn’t quite ready again this happens so no problem. Whilst we wait We go and have a look around and our first view of the pool, it was very disappointing as very dirty and very neglected! Pictures can be very Deceiving! The bbq area is somewhere I would never want to bbq, sunbeds are dirty and yes the views are amazing and the Architect of the building is nice that’s where the positives stop at this property! We then get to our room, for a self catering property there is no way you could cook anything there! We had no cutlery, the children had no pillows, no towels, the frying pan was all scratched, a washing up sponge that looked like it had been there since the dark ages! Tried to report but no one around to spk to! Morning came and we finally found the cleaner/ manager/pool lady she spoke very little English and so she called the owner, to be fair she did say she would sort it and said it was the previous people who stayed had used it all by the pool and not put it back, again fair enough but surely that’s something you check when you are turning the room around for the next arrivals?! No hot water for 5 days, blamed the weather and said we should have some soon, finally sorted it after day after day of complaining! Screws coming out of Balcony therefor making it wobbly, really safe for children! Again reported to the lady that deals with everything! And they did fix it after a day! Police turned up one day and the owners and some other people were having a full blown argument out side our balcony… really relaxing! I understand all these things happen but there was NEVER an Apology and everything we raised was taken like we were lying or we were just making a fuss or it was someone else’s problem! One day the pool was totally unusable it had a dirty scum around it and completely cloudy, on the one day we decided to have a pool day, again theses things happen but no apology again and asked if they could let us know when it was safe to use, but no contact was made! In fact we were complete ignored most of the time due to our complaints. And when we could get in the pool …it turned all out Costumes yellow! This is not a family hotel!!!
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