Tài Khoản Khách
ngày 31 tháng 1 năm 2023
Booked and paid for 2 years ago. Booked the loft 'suite'. Website states all loft suites have 2 rooms. False! Only one of the loft rooms has 2 rooms. The other is a small cramped, no headspace, dark, no working air con. They offered to move us the next day into the room we actually booked. I have written to them to let them (Philian hotels) know it's unacceptable to false advertise but sadly they didn't respond so I have to write it on here to let others know that if you book the loft room please check you actually get the suite! The actual suite was OK and had 2 rooms which gave us more room, light, and headspace. As we stayed here a week we actually saw others come and go in the other room - after 1 night - equally as displeased as we were with it! They need to sort it out. Other than that it was a lovely spot, near the beach. Friendly staff.
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