lesleyd872
9 tháng sáu, 2024
When I first arrived, there was an ashtray on the balcony table with 2 cigarette ends inside. I assumed the cleaner would take care of it the following day but it was still there 3 days later. This wouldn't have bothered me if it had been a 2 star hotel but considering it claims to be 4 star, and also the extremely expensive room rates, I found this shocking. Also the inferior towels were disappointing. On arrival I explained that my Mother wasn't able to travel and that I would be on my own for the first week. I asked if it was possible to have a reduction in price as had paid for 2 breakfasts per day. I was told that if I had informed them the previous day that this would have been fine but letting them know on arrival was not ok. I wasn't happy so the receptionist said they would ask the manager in the evening and let me know the next day. The answer was still No. The Greediness of the Management is shocking. I also asked if 2 family members, staying elsewhere, could come for a breakfast to use up a couple of the breakfasts that had been paid for. Again the manager had to be asked in the evening and again the answer was NO. The language barrier is also blamed for misunderstandings. I asked for twin beds instead of the double that I had been inadvertently given on arrival, as I had a family member arriving for the 2nd week. I was told that I didn't have to change rooms and they could sort this out in the same room. This turned out not to be true and I was interrogated at the reception desk as to who had told me this. "What did the person look like? Was it the English girl? What colour hair did they have? Was it the English girl? ". Shocking customer service! The only good thing about this hotel is the view from the breakfast terrace. The breakfast is ok but nothing special. Definitely not worth the high price for what is basically 2 star facilities/services.
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