Tài Khoản Khách
ngày 7 tháng 5 năm 2025
On arrival we found the receptionist quite unhelpful, not looking at us. We asked if okay to park as we were a little early. She responded by just telling us the parking machine was outside. It would be helpful to have some guidance on costs etc. explaining the process. Our room was clean overall but the right side curtain was hanging down and we had only two cups. There were four of us. There were no glasses either. There was some debris under the bedside. Our worst experience was with the Cookhouse and Pub with very rude staff and limited seating for drinks. In the evening we popped in and spoke to the blonde lady with glasses (didn’t catch their name), she didn’t look at us, carried on with what she was doing and said ‘those three tables only for drinks, nowhere else’. My son went to order some garlic bread and was told at 8.45pm the kitchen was closed. We later witnessed people being handed menus and food coming out. The same lady was overheard saying “ it’s that time now where they all need to leave”. It’s a shame as we’ve stayed there many times. We spotted a Traveldoge being built. The Premier inn has always been great, maybe a bit more competition will boost the customer service and experience.
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