Westmark Sitka

BED BUGS! Our room had bed bugs. We were in Sitka for work and ended up with our bodies covered in bites, and I’m sure taking them home with us considering how many there were in the room. Found bed bugs and took pictures and put some in a cup. Went down to talk to the front desk and they were very unconcerned and uncaring. They moved us to a different room but I had to miss work to wash all our laundry while moving to the new room to try to rid ourselves of them. AND they made us pay for the laundry service, didn’t offer to pay for it or discount our bill or give us a food voucher for the restaurant or anything. Not even an apology! Aside from that- the hotel in general is very musty with a strong smell of harsh cleaning chemicals, bit worn down, and they price gouge you every step of the way. There is a mini fridge in each room but no microwave. The hot water is very finicky. They charge for most things other hotels give you free. Absolutely horrible stay! We understand that when you travel bed bugs are a risk, but to not even apologize or try to make it right is appalling! We also ate at the restaurant. Don’t eat there unless you have hours to kill! The restaraunt was empty and it still took the four of us 3 hours to get attended, get our food, get our check, we had to ask our waiter several times for more water. We tried again another night just two of us and it still took 2 hours. Food was good but overpriced.

We were medically evacuated from a cruise ship in Sitka. My husband was in the hospital for a week in Sitka. He is 83 years old and uses a walker on top of having pneumonia. After he was discharged from the hospital, we stayed 3 nights in the Westmark and needed to stay for 4. We were waiting to be medically escorted home. The Westmark kicked us out of the hotel on the last night because they told us they were fully booked for a convention. REALLY! An 83 year old in a walker who just got out of the hospital was kicked out of the Westmark for a convention. How chicken s--- is that. On top of that, the rooms were dirty and the furniture was stained and sagging. The room rate was exorbitant.

We stayed here one night before going to the fishing lodge the last two years. Probably the best hotel in Sitka, and better than you might expect for a fishing town.Restaurant hours are variable, but there are other options and shops within easy walking distance.