Castello Boutique Resort & Spa - Adults Only

Had a wonderful week at the Castello Boutique Hotel. Arrived late in the evening, but all was in order, so check-in was very smooth. The room (405) was clean and simple and was one with an exclusive pool which for the time of the year was cold, so we didn’t use it. The terrace got morning sun through to mid afternoon and very pleasant to sit out in. It was our Wedding Anniversary while we were there, and the hotel made it special with a bottle of fizz and a plate of freshly cut fruit. It was very much appreciated and thank you to Aphrodite and Krystina for arranging it. Breakfast was adequate and had a selection of hot and cold choices. Although we had half board, we only had dinner on one occasion. The selection was good and the salad portion huge. Due to the time of year and as it is the end of season, the hotel was quiet so it will be good to return at a slightly busier time. We spoke to some ‘repeaters’ who said there was never a problem getting a sunbed at busier times. Our only criticism was the walk-in shower has a soap dispenser that impedes on the area as well as the tap. Both make the shower space much smaller and should be looked at being replaced. We will definitely return to this hotel as the staff were all exceptional and although simply furnished it provides everything required in a hotel room. The hotels’ location within the town of Sissi makes it easy to walk to all the local restaurants and around the shoreline.

I have stayed at quite a few Tui hotels and this is definitely not a 5 star hotel. Our summary: Location - located in Sissi which is a lovely small village, everyone is friendly and there are lots of cats that everyone in the village look after and feed. Please note that there is a beautiful church next to it however it wasn’t so beautiful when the bells rang at 7am and 8am Sunday morning and from our room you could hear the service. Decor - the hotel looks beautiful and is small which appeals to us. The bedroom was perfectly fine but the bathroom is dated and the shower had mould around it. Plenty of sun loungers. Staff- very friendly and the frustrations below were not their fault more the chefs. Accessibility - if you are permanently in a wheelchair you would struggle as there were 3 steps up to the bedrooms on our floor and not sure if that’s the same on other areas. Aside from that everything else was accessible. Food - without doubt the worst buffet I have ever experienced. I informed the hotel that I had dietary restrictions and was told that was all fine. To be fair for breakfast and lunch they catered for me but dinner was always difficult as nearly every option had cheese or cream etc or was a processed option that didn’t appeal. It was lacking in fresh natural food. I had to wait ages for gluten free pasta that everyone else had eaten their main food and were on dessert. No urgency and I usually had to chase it. The others in my party did not enjoy the buffet food either - it just wasn’t good quality, limited choice and more like three stars so very disappointing. I felt like I barely ate much. Entertainment- pretty nonexistent aside from one night. We took games with and there are good size tables for playing cards etc Definitely won’t be returning but we did have a lovely time together and we enjoyed Sissi.

Im sorry to say that I came home disappointed. Lots of plus points -excellent, friendly staff, very clean etc but I was very disappointed with the food, quality and selection were very poor for such an expensive holiday. Very limited choices of main courses and most were cheap cuts of meat prepared into local dishes. I have to say the turkey roll was disgusting - tasteless, full of gristle and bits of bones and no special diets meals for my wife who is intolerant to gluten. My other 'beef' is the superior swim up room which was very nice but the private sun lounging area and pool, dont see the sun after midday so definitely not worth the extra money. Another piece of advice, beware the mosquitos!! Obviously not the hotels fault but I have several very nasty infected bites !

Amazing hotel. We are in a swim up room, and it has been perfect. Few niggles with the room as I think we are the first ever guests to stay in it, however they were all sorted out quickly. The service is excellent, the staff are all very friendly. We are here on a bed and breakfast tariff, and the breakfast has been great. I wouldn't bother with evening meals or lunch, there are so many nice tavernas around that do fantastic food, as tourists we need to keep them in business.

Hotel - the hotel itself is nice and clean. The pool area is spotless. We had a swim up suite and I cannot fault the room, the pool or the staff in this hotel. We really enjoyed our stay and our room - if it wasn’t for the swim up room we opted for, we don’t feel this hotel would have been for us. The staff are so friendly and helpful, always greeting you with a hotel and the gentlemen who works on reception through the night is great. When we arrived he helped us to our room and explained where to go in the area and the things we should see during our visit - very informative! We also went half board but the restaurants in Sissi are so incredible we didn’t use the hotel dinner so i cannot give an opinion on this. The all day snacks around the pool are nice though. Decent drinks prices and not much more expensive than other places in the village. Shop next door so you can get snacks and drinks for your room or they do offer a menu so you can have your mini bar stocked but this was around €2.50 per drink whereas the shop next door was obviously cheaper. They do offer room service until 11pm and as we arrived at 1am they had a sandwich, fruit and a pastry waiting for us on arrival which is always appreciated. Negatives (and yes they are minor but I want to give honest feedback): Breakfast - for a 5* hotel I don’t think the breakfast was very good. Toast, eggs and Greek yoghurt was the best of a bad selection. For half of our stay we chose to eat out as the food was better elsewhere. Biggest negative - the late check out facilities. We asked if we could keep our room on and we couldn’t but they explained showers / changing facilities are provided and that was fine until we saw the facilities. They smell horrendous, no loo roll in the toilet, everyone else’s leftover bottles of shampoo and shower gel etc all over the floor. Floor was soaking wet, the light doesn’t stay on so you can end up showering in the dark but most bizarre of all, they don’t have locks on the doors. I wouldn’t have minded paying to have an actual room for the day, sadly the hotel was full but these late check our facilities really are subpar for the standard of this hotel! They also offer things like a turndown service and water in the minibar everyday which they don’t actually provide, again not a big issue. Oh church starts Sundays at 530am so embrace the wake up call, it lasts until about 10 and it is LOUD!

We had 10 great days here. Booked a junior suite with private a pool, more than enough room for a couple. Bed was so comfortable that we had no trouble sleeping and the air conditioning was perfect and pretty quiet. The small fridge was handy for water and wine. Breakfast was a choice of hot and cold buffet, all to a high standard. We didn’t eat at the hotel in the evening as we had already planned to eat at the numerous restaurants around sissi. Bar snacks during the day are available and quite plentiful. As with previous reviews, what makes this hotel a pleasure to stay at is the staff. The ladies on reception always smiling, the breakfast/restaurant and bar staff, the cleaner. Special mentions to Spyla who looked after us at breakfast with a smile, Maria who seemed to work everywhere and served the best iced coffee and Sam head barman who served us up plenty of cocktails as we worked our way through the menu (Yamas). My partner had a deep tissue massage at the spa which she said was wonderful and made such a difference to the tension in her shoulders thanks to Fotoyla and comes highly recommended if you stay here. We were sad to leave mostly because we felt like we were leaving friends behind, but we will most certainly be back in 2025. Thank you to all the wonderful staff. John & Amanda room 103.