The Atrium Beach Resort and Spa, Ascend Hotel Collection

The property is getting old, and has only been mildly refreshed. It's telling that their wifi password is from 2016! But overall the facility isn't bad. Just OK. What really brings the rating down is the staff. They give off a strong vibe of not wanting to be there. Or maybe not wanting to interact with/help guests. A simple request or question is met with a very sharp answer. Both the tone and the content make clear you are a bother to them vs. a valued guest. Next time I'll stay at a different property that is happy to have me there.

As a first-time guest at Atrium Hotel, I not only enjoyed the hotel’s convenience and comfort, but you’ll also find a variety of excellent dining options just steps away. The staff were very friendly and helpful, making me feel welcome right away. I would gladly return and recommend it to others.

The team at the front desk was generally friendly and professional, especially Dawn who was amazing. However, all it takes is for one bad apple to ruin an entire experience. The young lady who we first met at the desk needs customer service training 101. She was rude beyond measure, defensive for no cause, and absolutely atrocious.

Overall great hotel and our room came with a beautiful view of the ocean and mountains. It was close to all the shops and lots of dining options and night life. It was right on Kim Sha beach and it was quiet and peaceful waters with full access to beach chairs. Hotel staff was amazing and allows friendly! They knocked and replaced our towels everyday. Amazing hotel and trip! I will be back soon!!!

For a property that advertises they do early check-ins, we did not receive that in the slightest even after calling ahead and asking for an early check in. When we arrived, we were told our room wasn’t ready and to come back at 2 pm, then 2:30 pm, then 3 pm & then they said 3:30. We went back around 3:45 and then we heard the “10 more minutes- oh, just 5 more minutes” although this was very annoying, it wasn’t enough to prompt me to leave this review, it was everything else we encountered. ALL front desk staff are rude!! They’re never helpful, barely greet you, & give the snarkiest comments. For the 5 nights we stayed here, we did not receive housekeeping services at all. However we did request lean towels and received them. On our second morning, there was a notice by our door that the exterminator will be servicing each room starting at 9:30 AM, this was a little annoying as we were stepping out that day and had to hurry to put all of our personal items away. Also, The room fire alarm would go off randomly!!! We do not smoke so that was bothersome. Now, when it was time to check out, we asked for a later check out - we only needed an hour or two and to be honest, we would’ve took whatever they gave us. The lady at the front was just like nope not on Saturdays without any further consideration. I felt like for all they put us through during check in, it would’ve been a nice gesture to let us check out by 11 AM but again, just not helpful at all!

It was convenient for me because it was close to the airport. Strange enough, the doors of the rooms are from WW II. They should do something about that.