Wilhelm
14 tháng mười một, 2023
I left a non hotel card in the electricity slot. I left the room and requested for housekeeping.
When I returned to the room, it was pitch dark. The card I inserted had gone missing. I alerted the front desk and the duty manager came to the room.
She stated that the housekeeper did not throw away the card. She mentioned that she would investigate. I told her to update me in person or via my mobile. She agreed.
When I went down much later, I looked for the duty manager but was informed that she had knocked off. I have not been updated by her at all. I requested for the GM’s email but got declined by the hotel staff. Only the duty manager’s email was provided. What is the point in reaching out when the duty manager did nothing but to knock off.
I managed to get someone from the office to return my call. She did an investigation and said that the housekeeper cannot remember whether the card was thrown away.
This is very serious and I intend to lodge a police report. My advice is stay at your own risk.
Dịch