Mandai Rainforest Resort by Banyan Tree

This is a very good hotel. Near by the Singapore zoo and wild forest park. Nice breakfast and you can walk over the whole area.

Location was great, its clean and quiet. What makes our experience umpleasant,? At 9pm someone knocks the door, i was about to sleep , before i opened the door,the staff open it first which is for me is not right. She came in open the candle and fold thr side of the bed and left, it this was a routine for the hotel, they have to inform us during the check in , atleast we are aware that there is something like this happening. Knowing that the room is occupied, cant just barge in their and do ur thing, what if we require a privacy, and also if we are not there, staff came in without are knowing, is the hotel will be liable for any losses?. I call the guest service to ask about it, she just said ok i will check. And just put down the phone. You should change it. If they wanna continue it atleast inform the guest during the check in. 2nd, i ask for ice pack as my daughter head bump somewhere . I call the reception few times and no one picking up that i have to go down myself to request for it . It take more than 30mins and aftr that i got a call saying they do not have ice pack, also small details that reception/staff should know to offer alternative rather than waiting for long and saying they dont have it.

New resort and the room is beautiful and comfortable. It was my birthday and they treated me not 1 slice or 1 quarter but 1 WHOLE chocolate cake! My husband and I were really impressed! Check-in at counter was smooth and express check-out was convenient. We went to cavern restaurant at Rainforest park but getting to the free shuttle bus takes a bit of walking up and down. Fortunately it was only 1 stop so reached very quickly. After dinner, we returned to the hotel before walking to the night safari. Convenient to walk back after 9pm too. Love the green products like free "join the pipe" water bottles and pencil with seeds that can be planted. Buffet breakfast is delicious and has healthy DIY vege/ fruit smoothie maker and kids section! We will definitely visit again with our kids!

第一天開業，因為是新開的酒店，出租車不知道酒店入口，把我們放到動物園入口，打了電話去酒店，前台很耐心的指引怎樣走過去，很好找，可以看到到處是指示路牌。因為是第一天開業，送了鮮花和香檳，服務人員很熱情。因為帶個孩子，酒店也給免費升級了大一些的雙床房。酒店周邊還是有很多地方沒有完善的，還在裝修。可以看見很多小猴子在圍欄上跑來跑去非常可愛，晚上地面會有一些大的蝸牛🐌在爬，被鳥叫和蛙聲包圍着。感覺睡在森林裏。5樓天台的游泳池也非常棒。另一側種了好多樹和植物，早上可以看日出，很美。雖然剛開業會有一些小問題在調試中，但是服務人員在盡力滿足要求的。酒店是環保的，不提供瓶裝飲用水，不過房間裏有過濾飲水機，可以選擇冷水和熱水很方便。酒店步行幾分鐘可以到各個動物園，如果是去動物園住這裏真的很方便。

love the swimming pool! The hotel staff are also very helpful and friendly.

Nice size of room and design, friendly staff , great breakfast with a lot of choices, it’s really a relax and good stay! worth every single cent. Near to zoo and nature.