Room V Jalan Sultanah by SECOM

Attached photo shown the photos upon we check into the hotel. It is messy and not clean up. Their front desk claim they have done the housekeeping but the housekeeper rush off so the thing is all over the place. The front desk followed us to the room and showed us that all the towel are ‘clean’ although the towel is on the floor. Instead of make effort to clean up the room and give us new towel, the front desk just try to justify that thier room is clean to live in. We end up booked another hotel for that night and leave the hotel. We also looking to get full refund on this disaster experience.

It was the second time that I stayed in this hotel. The cleanliness needs to be improve. The fan in the bathroom was faulty and having a big sound when we turned on the light. Complained to the staff but almost all the rooms are having the same issue as they are too old and unmaintained. Another point was they only provided 3 free parkings for guests at the right front of the hotel. There was a yellow car parked at there for 24 hours so only 2 parkings available. You have to pay the parking fee if you couldn't get one from there. It was inconvenience. The lift is located at the second floor. We had to carried our luggage to second floor by stairs to access the lift. It was heavy! The staff was friendly. Anyway I don't think I will come back to this hotel again.

The room wasn't clean enough. The moment we entered the room, the floor and mirror are so dusty. We were shocked when we were told that there's been a long time since the room are being used, so no one came to clean it or even checked beforehand. Not to mention, the iron aren't user friendly also. My friend burned her skirt since the iron board is stick to the wall so it makes it harder for us to use the iron. The receptionist that work at the time isn't friendly at all. Not going to recommend this hotel to anyone.