Tài Khoản Khách
ngày 25 tháng 1 năm 2025
What an amazing little hotel! This was a real gem- a haven in Siem Reap, close to all the night time activity, restaurants and bars but peaceful and quiet. The rooms were really comfortable and had everything we needed. The tuk tuk driver, Vutha and our tour guide Sorta/Sara provided by The Urban staff, were really attentive all day at Angkor Wat ensuring we had the best possible experience there. Sorta was very informative and helpful and Vutha even brought us out later that night to a beautiful restaurant in the town, waiting to bring us back to the hotel when we’d finished eating. They were both wonderful. Extra little touches in Hotel Urban like the welcome drink and snack on arrival and the afternoon tea made it really special. The pool in the afternoon or early evening was delightful but the most impressive thing was the staff who were simply wonderful- so courteous, respectful, kind and helpful. Ra, Sreynith, Sombo and Kimlang were just the best! There is a real sense of family in this hotel and a commitment to providing the best possible service for guests. It was clear that the management encourages a genuinely top class hospitality service where everyone is determined to look after each other and the guests. The driver, Lay, who picked us up at the airport was so friendly and considerate and brought us all the way to Tonle Sap and organised a boat ride to Kampong Phleang and a beautiful lunch at The Hut, en route to the hotel. We had a fabulous time here and we’re sorry we couldn’t stay longer.
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