Mane Family Vacation

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We have stayed there for a week. The hotel is situated in a peaceful area, with a lovely rice field inside. It's well located that going to town is not too difficult. What impressed us was the service. The team always went extra mile to make sure our family was well taken care of. The breakfast was great that you can order as many dishes as possible, and the food was cook a-la-minute. It's better than a buffet in a big property. I cannot say more good thing about the wonderful staff, they are all helpful, professional and always with a great smile. Keep up the good work, and we will be back for sure!

酒店總體很棒。但酒店團隊很着急與我確認具體退房時間，總是催促我離開，工作人員着急與我確認退房時間，酒店經理也催促我離開，不明白酒店團隊為什麼要這樣對我，這讓我不開心，酒店規定的退房時間是12點，時間到了我會退房，如果到時間我沒有離開，酒店可以讓我續訂房間並且付費。總的來説酒店環境很好，但團隊需要改進，這是我旅行中第一次遇到催促我離開的酒店。酒店環境好。

非常差。房間臨街，街上對面是唱歌房，每夜派對唱歌，造噪音巨大。酒店説是遺留問題，由來已久，他們沒辦法解決，但是會故意把中國人安排在這一間。

例行好評哦

I would love to say that I enjoyed our experience here, but sadly we did not. On the positive note the staff were all verypleasant . I booked this very expensive place to stay because I was taking my kids out of the country for the holidays and it said it came with a "Butler and chef". When we arrived, it looked like we were the only people in the entire complex. We never saw another family for breakfast and turns out breakfast was the only meal served and if you ordered pancakes, they made you one and split it into four pieces which was clearly not enough for my three teenage boys). There were no other meals and no food available other than for Christmas dinner which was an extra $1000 if you can believe it! None of the things shown in the photo actually existed like horses or archery. The bikes were all very rundown as a matter of fact, the whole place was very rundown. Mildew on all of the cushions. Broken chairs at the pool, broken trampoline, no towels available, no service...Just in the state of disrepair. It would've been fine if it was advertised as a two or even three star and with them saying in advance there was no additional food available there because it was way out of town and there was nothing within walking distance, but my goodness, to pay so much money to spend Christmas somewhere and to be so disappointed was absolutely terrible. They felt bad and apologized, but charged us the same exorbitant rate nonetheless. As I said, they were very pleasant, but this is not at all what we paid for. Beware, it does not look like the photos and there was definitely not a butler or a chef in in sight and when I inquired about it they said we needed to ask about the chef in advance, but there was nothing about that on their website or in our correspondence. I've traveled to over 80 countries and always leave positive reviews but this was just over and above false advertising Nearly $2500 for three nights. Wow!! Stay at Raffles!