The Victoria Hotel & Source Spa

Let’s start with a positives majority of the staff are exceptionally polite and courteous. It’s got a traditional charm and high standards. The three course dinner and breakfast were delicious, highly recommend the food. The spa has been modernised to high standard but it felt overcrowded with only eight people memberships and hotel guests. Now for our negatives! we didn’t spend much time in our room on the Saturday night, we stayed in the lobby listening to band. At around 6.45am on the Sunday morning, I was woken by the people around walking around their room. The chandelier was shaking and the glass shells rattling, it didn’t stop until 8am by that time I was wide awake. Then, when we returned to our room after breakfast, the chambermaid knocked the door and went explained we weren’t ready get (about 9.30 - but 11am check out). I went for a shower and as I was getting out the chambermaid entered the room without knocking, very embarrassed as my mother-in-law was in her swim wear and I was wrapped in a towel, she just looked down and left the room without a word. Then about 30mins later she walked in again, she did say sorry this time, which I said you must knock before entering rooms. We went down to check out of the room but stay for our spa treatment. The manger said he would get the chandelier checked by the maintenance team as they wouldn’t want it to disturb anymore guests. We went down to the spa and waited for a treatments, which were very good. When we settled the bill the manager had taken a cup of tea off the bill £4.50. It was meant to be a relaxing spa night away, to be woken up so early and then made to feel we had to leave our room was not what I expected.

Wonderful experience, the Staff are friendly and professional especially Ray the Doorman and Tom in the Lounge. The hotel is grand but not 'stuffy' the outdoor pool was open early as the weather was good and it was lovely and warm with a great outdoor space. The Spa was also lovely. We stayed in a Stateroom which comes with a balcony, the room is spacious and bright. It was our 25th Wedding Anniversary, which the restaurant noted with a chocolate Happy Anniversary on our desert plates, which was a lovely touch. Food, ambience and live music was excellent. We would not hesitate to return.

Excellent staff clean room Views drinks reasonable price's we were given a room on the promised that no filthy dogs has been in. Good parking. Easy book in. Everything you need for a weekend. Food Dire The cheapest hash brown. For a few more pence you can get nice ones. Dover sole like shoe leather. A waste of the king of fish.. obviously bought in frozen. You only has to sit in the car park to see that all the food comes off the back of vans. And to notice the type of kitchen workers. Shall visit again for the room and spa. When it is sensible price.

Excellent in all respects except that our bedroom would not cool adequately to give us a comfortable night's sleep.

I stayed here as a child with fond memories of the hotel and area. I booked to return decades later with the intention of asking my partner the big questions… I phoned ahead of time and also put it in the booking and was advised the manager would phone me back… from then on it’s been radio silence On checkin in, the girl seemed a bit annoyed for some reason. The facilities and room where nice and the area is still beautiful as I remember it The lady at breakfast was nice and engaging with our daughters The outside pool is heated which was a bonus. The hotel is set up more for the older folk and if I was staying in the area with kids I’d probably look elsewhere

In a world of spin this hotel priorities service and quality throughout its delivery. We will be visiting again