Tài Khoản Khách
ngày 15 tháng 7 năm 2025
Attended for 2 weeks with family and friends as part of a group of 12. Positives..... The hotel is immaculate and in a great location, approx 5mins walk to a large sports store/supermarket and 20 mins to side old town harbour and ruins. Rooms are great can't fault them. Would be nice for a beer in the mini bar but it was kept stocked with soft drinks. Staff in food areas, bars and cleaning staff cannot be faulted, they work tirelessly keeping the place spotless and go above and beyond. All inclusive drinks are local brands and could be improved, separate ice cream and high brand cocktail vender on site for a fee but this should really be included. Gym and spa are really good and fulfil all requirements. Negatives...... The entertainment team. Some were active and really good one in particular spent the days having water fights, swimming in the pool, smoking with holiday makers on their sunbeds and generally having a holiday of his own. lack of staff around pool area to monitor and address behaviour of some kids. One family caused issues for several throughout our stay and staff neither addressed or resolved these issues despite complaints. From spitting on people in communal areas below their 5th floor room, playing chap door run, jumping on other kids in the pool, seeking kids out to intimidate or encourage fights, threatening to stab them, swearing at adults constantly. Thereafter running to their absent, uncaring mother and crying wolf should someone dare to challenge them. With proper staff supervision around pool area all of this could be avoided. Would I come back yes.....but it would be good to see some improvements in the areas of pools being properly supervised, branded drinks and entertainment.
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