Tài Khoản Khách
ngày 27 tháng 7 năm 2025
Having recently returned from a stay at Side Star Park, I would like to share my observations. The transfer from the airport was efficient, taking just over an hour, and the hotel provided a welcoming initial experience. The check-in process was handled smoothly and expeditiously. However, I must express my disappointment with the assigned accommodation. The room, intended for two adults and a 13-year-old, featured two single beds joined together and an uncomfortable sofa, all within a single, undivided space, which did not provide adequate privacy. During our stay, we inquired at the reception about alternative room options and were quoted a price of £1,100 for a room upgrade for the week. We opted not to proceed with this offer and made do with our existing accommodation. The following day, we requested an additional bed for the room, which was subsequently provided. This was the primary area of a negative concern during our stay. However, the pool was a positive aspect, being both warm and well-maintained. Regarding the sunbeds near the pool, we recommend implementing a consistent policy to address the practice of reserving them. Several guests, including ourselves, have experienced the inconvenience of having towels removed from reserved beds. We believe that a daily enforcement of a "no reservation" rule would be beneficial. We also observed disputes arising from this issue, highlighting the need for a clear and consistently applied policy. In terms of the food, we acknowledge that the variety could be improved, and the flavors could be enhanced. The hotel staff consistently demonstrates a strong work ethic. Numerous guest reviews mention the presence of tip boxes throughout the establishment. While tipping is customary in the hospitality industry, our gratuities were reserved for staff members who provided exceptional service. Observations of guest interactions, particularly in food and beverage queues, highlight that a simple expression of gratitude, such as "thank you," can significantly enhance the guest experience. It is noteworthy how frequently guests neglect to offer even this basic acknowledgment. The beach was lovely, again clean. Sea warm and lovely. Highly recommended visit to the beach to which is less than a 5min walk. All inclusive bar helps while the sun is shining. The hotel offered a limited range of entertainment options. While some members of the entertainment staff demonstrated commendable effort, the overall offerings were somewhat rudimentary. Some entertainment staff just like the attention of the female guests. Shows was basic but with limited space its hard to entertain. More music being played around daytime and evening time would benefit this hotel. I would highly recommend this hotel and would visit again.
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