Danna J
ngày 30 tháng 8 năm 2024
We travelled to Seaden Quality Resort for 1 week in August, 2024. It was myself and my partner and we booked a sea view room - all inclusive. This hotel is beautiful to look at, modern and very aesthetically pleasing. There are absolutely positives about this hotel however we wish someone had made us aware of a few things beforehand as we would have changed our booking. There is a MASSIVE language barrier. Yes, we were aware we were not in Britain, however we were dismissed at times due to not being understood. We asked the hotel relations staff to assist us with excursions to which she pulled a face and again, was dismissive. We on arrival were handed a phone with google translate as no one understood even basic communication with us. Staff were happy to chat and have fun with anyone who was able to speak German but as soon as we asked if they could speak English this was instantly an issue. Food - Yes, there is a buffet. However it is very repetitive and also at times very little british foods. The restaurant open from 12-5 is good, burgers, pizzas etc however more often than not got our order wrong or forgot what we had ordered. Pool - You WILL NOT get a place at the pool unless you are up at 7am and stay with your towel at the pool until at least 08:30. The staff will remove towels until 08:30 then they go to work at the buffet and therefore people waited till this time then were safe to leave towels. We had to set alarms if we wanted to go to the pool just to get a lounger, which in a 5* hotel we did not expect. We witnessed a couple complaining to staff about repeatedly not getting a lounger and then watched the staff member look for free loungers and when he seen himself there were none he hid at the toilets behind the plants, (I wish I was joking). Tips - When we arrived the porter actually refused to leave our room, he pulled out change and asked how much change we wanted from his tip. We at this point hadn’t changed money and had to bring out a wallet and show him it was empty before he would leave, at this point he then stormed out of the room. For us the positives were the room being immaculate every day, the actual pool and pool bar were excellent, right on the beach with staff bringing people drinks there regularly. We still made the most of it as best we could but we just wanted to raise awareness that this hotel is catered towards German clientele and I would not recommend to anyone, something we have never done before is leave any review nevermind a negative one but we would hate for people not to be made aware.
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