Tài Khoản Khách
25 tháng mười, 2023
I just want to start by saying, I would have given this hotel a 2* but as the days went on I would score it much higher. Here’s my reasons why… On arrival I was met with a friendly receptionist. First impression of the hotel lounge area is old fashioned and dark. Once in my room I was extremely unhappy as I was expecting a 5* hotel and this wasn’t it. The door frame was hanging off, the room was tired and needed work, the beds weren’t new and I did not find comfortable. This is what I would expect a 3* to look like. I reported it straight away and I must say, they acted on all my concerns straight away. The next morning, I was awoken by a loud generator outside which was coming from the opposite hotel. It honestly felt like holiday from hell. I spoke to reception who assured me it was only for two hours which it was, and I didn’t hear it again throughout my 5 days stay. My other two friends who had their own rooms, didn’t feel the same way as I did about the hotel rooms, so maybe different strokes for different folks. Good for kids The next day I checked out the hotel which changed a lot of my first experience. The hotel is fantastic if you have children. They have so much for the kids to do that we didn’t even have time to do it all. Free funfair, games area, soft play, disco and a park. I would give this 10/10 Food I really struggled with the food and really struggled feeding a 6-year-old. He had chips throughout the trip. I am a pescatarian and they don’t really have many fish options. Even when I was a meat eater, I think I would have still struggled but my friends who I was with enjoyed it so it’s a matter of opinion. 5/10 Pool area Four outdoor pool areas which are ok, smaller than what I am used to and would expect bigger for a 5* but it does the job and kids very happy. The free ice cream everyday was amazing for the kids. The pool inside was good. 7/10 Beach There is a shuttle from the hotel to the beach which is great for people that are unable to walk. If you are able bodied, then it’s only a few mins down the hill. What was perfect about the beach was they offered free food and drink if you’re staying at the hotel. This was amazing and I have never experienced a hotel that offers this service 10/10. Staff Absolutely lovely, friendly, and helpful 10/10 Extra The hotel provided you with a Narcia beach bag which was really lovely. Plus they give you a mug to take home to welcome you 10/10 Wifi is very poor. Keep dropping out and just not great 5/10 Jacuzzi I didn’t get a chance to use it much, but the kids loved it. Location Perfect with lots of shops at your feet 10/10 Travel 50min from the airport I would recommend staying here but go in knowing it’s not 5*. Once you’re aware of that, you will have a brilliant time. I paid just under £400 and paid extra for a jacuzzi balcony. It’s definitely good value but not a 5* but the room sadly is the reason I could only give a 3*.
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