Amadria Park Ivan

Totally unprofessional. Let people wait for room for 2 hours at lobby with poor AC and without any welcome. Hotel / Scam. Customer service 0

Hotel room is 28 degress C. First hotel room we got was 28 degress. We complained. Next one was like 1 degree less. Its a company policy to save money on cooling. Do not book if you want a hotel with aircondition.

We are staying in the Ivan hotel right now. Having paid £2500 to stay here for the 9 nights, I’m appalled at how overpriced everything is. They charge you to sit on a cabana within the hotel grounds. I kind of understand it on the beach, but as a hotel guest, I do not expect to have to pay to sit round the pool. Drinks and food are overpriced. Crazy golf on the resort is £30 for two people! Cocktails are at least £13 each!! The staff don’t give you any help with where to hire scooters or anything outside of the hotel. The hotel itself is situated a ten minute drive from the old town and there are a few local restaurants outside of the hotel that I would recommend. This hotel seems to want to charge charge charge. Not what I expect when I’ve paid so much to be here. Wouldn’t stay here again. Better off saving your money and getting an apartment somewhere. Beaches are lovely. You don’t even need a pool.

As a hotel general manager myself, I approached this stay with professional objectivity, but unfortunately, the overall experience was far below expectations. While the property has potential, the lack of proper leadership and attention to guest experience made our holiday frustrating instead of relaxing. We booked a sea-view room, expecting peace and quiet, but every night loud music played from the bar until midnight, with deep bass audible even from the bed. The bar was often empty, yet the volume remained high. Despite several complaints at reception, each staff member responded differently and no action was taken. Simple courtesy like lowering the music volume after 10 PM would’ve made a big difference. It’s clear that management or the GM rarely stays on-site – they appear disconnected from the actual guest experience. I highly recommend that they try spending a night in one of the rooms themselves. Our suite included restaurant reservations and pool cabana access, but these services were unreliable. Restaurant reservations failed on 3 out of 7 occasions (even when the restaurant wasn’t busy), and the cabanas had no signage or system – if you weren’t out early in the morning, others would simply take them, regardless of your room type. We witnessed a serious hygiene violation at the pool: a staff member wiped bird droppings off a sunbed with a towel and then rinsed that towel directly in the pool. From that moment, we avoided the pool entirely and used the beach instead. This was also reported to the assistant manager. On the third day, we escalated the ongoing issues to the assistant manager, who was polite but ineffective, repeatedly stating they had procedures and would “talk to the general manager” – but again, no follow-up or resolution came. The most unacceptable moment came during an on-site wedding. Earlier that day, the assistant manager assured us the music would be kept quieter that night. What he failed to mention was that a wedding would take place in the hotel garden – and of course, the music was even louder than usual. At 10:30 PM I went to reception to ask for a room change. The night receptionist, who was both rude and dismissive, told me I’d still hear it everywhere and “there’s only 1.5 hours left anyway.” Needless to say, we didn’t sleep that night either. The next morning, the assistant manager was conveniently off duty and unreachable. As a form of “compensation,” we were offered a complimentary drink at the bar, which turned out to be one of the most unprofessional drinks I’ve ever received in a hotel. Their “lemonade” was literally just water with lemon juice – no ice, no sugar syrup, no fruit slices, no garnish, not even a straw. It was so sour it was undrinkable – a perfect symbol of the service level we encountered. When I requested more substantial compensation, the front office staff couldn’t decide on anything without the general manager, who refused to speak with me directly, even when I specifically asked to

An honest family review while we are still here. First off, the area (Sibenik) is really nice. It's clean and the sea is perfect for swimming etc. The Amadria Park Ivan is one of 4 hotels on what was the Solaris Resort. All are linked (sister hotels) with very little difference in standards or facilities. The problem with that is there is no competition and so everything is priced high. You would need to do a ten minute drive to get any variety in food and drinks. The buffet breakfast is fine but after that the menu selection is very poor. The restaurants and snack bars in the resort all use the one menu. On more than one occasion the food we ordered off the limited menus was unavailable. Even simple things like ketchup! The majority of the hotel restaurants close at 9pm too. You will find yourself resorting to having substandard snack type food most days. We booked two rooms, one for my wife and I and the other for our two teenage kids (Girl 18 & Boy 17) We got rooms side by side which was great but there was only a double bed in each. What teenage brother and sister what to share a bed or even one with their parents. We asked for twin beds or even a fold out bed for one of the rooms but we did not get one. Instead we had to pay another €660 for the only remaining room left just so the teenagers had their own space. So we had to book three rooms for something that was not our mistake. On the plus sides, the pools are nice. The walk from the pool to the beach is nice too (right beside each other) White Beach is the main beach at the hotel and it's really well kept and very safe for kids and adults to swim at. The water is very clear and warm. The view out to the islands is impressive. The hotel rooms are ok. Possibly a little small but the issue none of us liked was the lack of privacy at the bathrooms. Their is a clear glass door with no lock and the shower faces into the bedroom with a curtain (on the room side) Very odd set up. The rooms do not have a balcony which is something we usually enjoy. The air con in one of our rooms worked well but no so we'll in the other. The extra room we had to book was even smaller and had one of the worst hotel views I ever saw. Picture attached. There are some really nice staff doing their best and we did appreciate it but overall the hotels are getting the basics wrong. There is no hotel entertainment for teenagers or adults. A DJ just play a few tunes for an hour or so. We had a rainy day and unlike most hotels there was nothing put in place to keep guests entertained. A taxi to the center of Sibenik (€20) is recommended as its a really nice place to see. You can also rent bikes from the sports centre (€32 per person) and go on a nice cycle towards St Nicholas Beach. With food options being a major issue we found that the closest supermarket was 10-15 minutes walk away. It helped us with the basic supplies. If traveling from Split Airport to the resort you will be to factor a charge of €120 - €

Decent service, friendly staff, decent food. Had some complains tho,been waiting 2 days in the bar at the front of the hotel for atleast 20 min, and nobody came to serve me. And you should clean the airco’s in the rooms. This is litteraly discusting.. still had a good vacation and also likes alot of things about this hotel. Thank you for having us.