JGP
ngày 5 tháng 4 năm 2024
1) i booked this hotel after setting a swimming pool search requirement and there was a pool picture on their profile. However, when i reached the property, the staff told me it would be ready for use only after 2-3 months. The profile piool picture was actually like a lotus pond on the property.
2) after checking in, the reception pointed to my room saying the key was at the door. Not having a keycard is not so convenient eapecially for a very new hotel {see next complain below)
3) at night, the door is lit but the keyhole area is not. The door is black, the keylock is black ao it's very dim and difficult to insert the key without the phone flash.
4) bad odor coming from toilet
5) room had a smell upon entering since the aircon wasn't turned on and it was very hot inside. I turned onthe AC to 20C and full blast on the blower, left the front door open and the room cooled down in 15 minutes. Btw, i checked in around 6pm already.
6) some ants on the TV stand/table
7) water coming down AC blower in the morning
8) no soap provided but there were small containers of shampoo, conditioner and body gel wash
9) location is not easily accessible and have to be careful not to turn right at the wrong street. The sign on the main road was at street level and not too large, there was a car parked beside it so it was a bit hidden
10) area is nice outdoor glamping vibe but would have been better with a working pool
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