Hoshino Resorts KAI Poroto

Upon arrival, we were informed that our booking was made for only one guest, which may have been an oversight during the reservation process. We acknowledged this mistake and agreed to pay an additional 16,400 yen for the second guest to stay on the first night to avoid further issues. However, the situation escalated on March 4th when we decided to check out early, despite having paid for the room until March 5th. After dinner, the staff member who handled my check-in informed me that I could not be with my girlfriend after 3:00 PM, which I found to be an unusual and unreasonable rule. Nonetheless, I left the hotel at that time and returned later to help my girlfriend pack for an early check-out. Upon checking out, your staff member Miyu Misumi informed me that we would be charged an additional 42,000 to 45,000 yen to re-enter the room. This charge was unreasonable, as we had already paid for the room until the 5th and were simply moving our belongings. Meanwhile, my girlfriend, who was seated in the dining area, was stopped from enjoying the dinner included in our package until the additional payment was made. This caused her considerable embarrassment in front of other guests. Miyu seemed to take pleasure in this situation, laughing while we tried to explain ourselves, which made us feel uncomfortable, humiliated, and disrespected. Additionally, we felt racially discriminated against. A staff member assumed I was from China before I showed my passport, which made us feel unfairly treated. This incident has caused significant emotional distress. We have had difficulty sleeping since then and are still deeply upset. We are even considering seeking psychological support to cope with the emotional impact of this experience.

The hotel is excellent for service and dining, everyone could enjoy the lake view quietly.

Very good service and the view is very beautiful

very nice and romantic environment

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酒店其實離JR挺近的，到站後不要從正門，要從二樓連廊到北門出去，然後大概走七八分鐘就到了。週末的話，車站正門走循環巴士可以直達。 界的風格不是我個人最喜歡的，太冷清沒什麼人味，但是也簡約乾淨。房間比較大，打掃也乾淨，乾濕分離，有很大的落地窗。但是化粧衹能用衞生間的鏡子，那個死亡燈光很可怕。 酒店在小地方很會設計，入住的客人都可以參與自製香包，大堂可以自己搭配花果茶這種，低成本又有體驗感。我自己額外花錢參與了阿伊努藝術節的一個表演，雖然不會日語但還是挺有趣。 酒店温泉有兩個，一個圓形全室內，另一個三角有室外。但是設計問題，那麼好的地理位置，泡温泉的景色遮擋的七七八八，甚至不如我之前一千多的小旅館温泉。温泉温度也不夠燙，大冬天覺得不過癮。 餐食我覺得還不錯，有幾個菜好吃，有幾個普通，但是服務員會一一介紹各種食材，體驗感挺好。不過和傳統温泉酒店相比，少了很多附加服務。 服務方面，沒有歡迎點心，服務人員都非常笑容可掬很友善，努力的用英語交談。也有一箇中國人，如果實在溝通困難可以找他。 我覺得體驗一次還可以，不過考慮到他的風格以負價服務很少，我更推薦登別的別邸古川。