The Castle Resort Fagu

Facility excellent .. Staff behaviour good.our experience great. All over facilities wonderfull. Like it

I m happy service was good 👍 food was delicious location also 👍 little expensive 🫰thank you 😊 😄 all over

Nice stay here & location is very good, food is also fine, totally peaceful views, overall is really awesome.

I had a wonderful stay at the resort. The rooms were spacious, clean, and beautifully decorated, offering a perfect blend of comfort and luxury. The staff were incredibly polite and attentive, always ready to help with a smile, which made the experience even more pleasant. The location was ideal, providing a peaceful and scenic atmosphere. The view from the room was breathtaking, overlooking lush greenery and serene surroundings. highly recommended.

Google review summary 4.2 238 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 2/5 · 4 reviews Reviews Search reviews ankit khare 1/5 2 minutes ago on Google I am forced to share an extremely worrying and disturbing experience during my recent stay at Hotel The Castle Resort (Fagu). 1.Unprofessional Staff Conduct: From the onset, the behavior of the hotel staff was unacceptably unprofessional. There was a clear lack of basic hospitality standards, which significantly impacted our comfort and overall experience. Instances of rude and dismissive communication were frequent, leaving us feeling unwelcome. 2.Rude and Aggressive Behavior by the Managing Director: The Managing Director’s demeanor was shockingly rude and aggressive. As a guest, I expect respect and professionalism from all levels of staff, especially senior management. Instead, we were met with hostility and a lack of regard for our concerns, which is unacceptable in any service industry. 3.Physical Intimidation and Threats: The most distressing part of our stay was when members of your team confronted us in a threatening manner. This escalated to a point where we genuinely feared for our safety. Such behavior is not only unprofessional but also legally and ethically unacceptable. No guest should ever feel physically threatened during their stay. 4.The experience of the hotel is worst. Service was not upto mark they are very slow and not responding ,And finally come to the food, very low quality and the quantity was very less and the rates like 5 Star hotel. Very very costly food and taste like hell. So if I suggest someone or someone who is planning to stay here please read my review and think because I'm surely not recommend this hotel for stay. So don't go or waste your money for this stay.

Property location and property was very good 100 out of 100 for this. The only issue is staff, they dont have proper staff. No dental kit provided no electronic locker is provided. Pillow was not as per marks. Food was ok.