Burlington Berties

On arrival (we were early for check in & knew this) we parked our car and at the front door is a sign asking you to wipe your feet before entering the entrance hall. The inner door was locked, we rang the bell, no reply, so eventually left our car parked and went in search of a toilet and something to eat. Not the most auspicious start. I realise the check in desk is not manned until 3 but for no one to even answer the door makes you feel unwelcome after a 4 hour drive. The hotel itself is immaculate, clean and comfortable. Our room was lovely, very clean, light and airy, beautifully decorated. But the beautiful guest information folder in the room also had a Damages & Removal Policy which made it very clear about charges you would incur if you slipped up and stain or mark anything (whether accidental or wilful) or remove anything in your room. The hotel reserve the right to charge your saved card for any damage of any kind + postage cost of replacement broken/taken items etc. I appreciate people should be respectful of the room and obviously not remove any items, but I could not relax for fear of making a mark on anything. The list went on, even including behaviour at the hotel. Like the sign on the entrance door, it is clumsy and over the top, making guests feel slightly uncomfortable. Sophie is a wonderful asset to the hotel, like her partner the chef. She is helpful, very kind and hardworking. The food is amazing, breakfast is all freshly cooked to order. We bought some of The North gin before we left. We had a wonderful 4 night stay at Burlington Bertie’s. It’s a lovely, if somewhat expensive hotel. Little things made it not quite get the 5 stars from us.

Just come back from a fantastic weekend here. We took my elderly parents away with us and they had the room on the ground floor so they didn’t have to use the stairs. All the staff are so welcoming and nothing is too much trouble. The rooms are exceptionally clean with tea and coffee making facilities. The beds are so comfortable with lovely Egyptian cotton sheets and pillows. There are no words to describe the quality of the food in the North Restaurant it is exceptional. I would like to thank Sally and Joanna for making our trip so memorable. Sophie made us feel so welcoming and kept the drinks flowing in the Gin bar.I would like to thank all the staff who work so hard and make you feel so special. I would definitely recommend Burlington Berties to all.

I.stayed 4 nights withmy partner. The good things were that our room was quite spacious and very clean and tge bed was comfortable.the food was good However the negatives were that when we arrived after driving for 200 miles we were not greeted with any welcome just we were expected to pay the money for four nights there and then before we had been in our room! We then said could we check in a little earlier. After a firm no my partner was approached and told that if we paid £40 extra we could! In the evening I said could I have a snack off their garden menu as I was not very hungry and it was drizzling they said the garden menu could only be had outside!! I then asked for a g and t and was asked to pay for it before i had even drunk it.! We are both in our eightees and were upset by the attitude of this place and surprised at the nearly All good reviews. We have given many good reviews on trip advisor but we felt very uncomfortable at this hotel.

Stayed here for 3 nights in The Aldwych Room which overlooks the front garden. Spacious room, comfortable bed, great shower. Spotlessly clean. The food at breakfast & dinner in the evening is delicious with local produce used. Fish dishes superb. Interesting to be able to see the chef's at work. BB has a great team of staff. All highly trained & it show's. Nothing is too much trouble. Cannot fault the place & will return!

Our first visit and we can't wait to go again. Excellent hosts for who nothing is too much. Top class rooms beautifully decorated and lovely linen. The outdoor cocktail bar is a delight and then into the restaurant for a top class meal. The location so close to the sea adds to the all round experience.

Tastefully decorated, quality fixture & fittings. Very comfortable bed. Excellent breakfast & dinner. Pleasant & helpful staff. Car parking very convenient near the front door. Enjoyed a pre-dinner drink in the sunshine in the attractive front garden.