The Eastbury & Spa

This hotel gets it right. The staff are friendly and efficient, the rooms are very comfortable with superb beds and breakfast is wonderful. Delicious kippers on offer! The gardens are delightful and parking is easy. The hotel is in a great location and is quiet and easy to relax in. I cannot praise this hotel enough.

We stayed for 3 nights over Christmas and had a really nice stay. The hotel is well positioned in Sherborne, plenty of parking at the rear of the hotel, really pleasant gardens and was clean throughout. It was beautifully decorated for Christmas and has three nice lounges, one with a pool table. The breakfast was really fantastic, the buffet was really good and the cooked options were plentiful and covered everything you could possibly want. This establishment is operating as a luxury bead and breakfast and this was made very clear to us that as such, service would not continue into the evening. You are welcome to take your own drinks in, they'll give you glasses and you can pre-book and evening meal/snack hamper, otherwise Sherborne has some nice restaurants and pubs. The room was really clean and nicely appointed, it might've been nice to have a suitcase stand. The staff were exceptional, couldn't have been politer or more helpful. My daughter was ill with a vomiting bug on Christmas Day and they were really helpful with giving us plain bread, offering toast, etc. They gave us extra ginger tea and were very caring. I would stay again despite the rooms being a bit pricy.

We had a lovely stay at the Eastbury hotel - all of the staff were really friendly and couldn’t do enough to help. Great choice of dishes for breakfast and a lovely, comfortable room. Excellent location right in the centre of town and all the Amelie’s within an easy walking distance. Would highly recommend!

I was treated to a weekend away for my birthday and stayed in this hotel for two night. The room we had was adequate but it was described as a “superior luxury double room”, and there is nothing superior or luxury about it. The bed was comfortable but the bed had ill fitting sheet so when you got in bed the sheet became undone at the top of the bed, the sheet was basically not the right size. The carpet was dirty and overall cleanliness was not great either. There were cobwebs in windows. The toilet was very close to the shower and there was only a fixed shower head with a fair amount of lime scale. The spa is tiny, but I did have a lovely full body massage and also a facial. The spa uses lovely Gaia products. The sauna is a bit of a joke, it is a cupboard with glass front and it sits in the room as you enter the spa so there is no privacy. The “changing room” is the toilet of the spa. We were also asked by staff to change our booked time in the sauna for other guests that were delayed, we felt this rather imposing on us. Breakfast is good. Plenty of choice as well as good menu options for full English or other egg based options. The fresh berries for the yoghurt ran out both mornings we had breakfast. The coffee was served in cafetières and was sometimes great and sometimes stewed and bitter. The staff didn’t pay enough attention to refilling so had to ask for them to do so. The staff in the hotel are pleasant but lack customer service skills. We had a broken lightbulb in one of the bedside lamps, we made reception aware of this in the morning, and were told it would be fixed. We came back in the late afternoon to find it hadn’t been fixed and had to go and ask again. Overall the hotel is okay but not worth the money we paid, very overpriced.

Great location, quiet, peacfull, comfortable beds and perfectly cooked breakfast, plus a nice buffet selection of cerials, pastries etc. The only negative was not very nice coffee and there wasn't enough of fresh berries to go round. The restaurant staff are really great. The Spa facility was small, the sauna situated as you come into the spa so no privacy, the sauna has a glass wall. The "changing room" was the toilet. The Spa Massage Therapist was good and provided a nice full body massage. The products used in the spa are, all natural, Gaia. We visited for a Wellness Getaway Package staying 2 nights for £560.00 including breakfast. But the Eastbury is NOT a 5 star hotel, maybe a 3 star at best. We have stayed in all levels of hotel from Premier Inn and Pub/Inn's providing B & B to Beaverbrook near Leatherhead . Tylney Hall near Basingstoke earns 4 star and tbh Eastbury Hotel looks awful value for money in comparrisson. Our Superior Luxury Double room was not luxurious, we are very confused by the claim. It has been refurbished in the not too distant past, however, some very unusual methods of workmanship, leaves us feeling that its just not right, including a banister that crosses a windowsill and a roman blind that is split at the bottom to straddle the said bannister? The ensuite shower is accessed via a tight manoever around the wall hung toilet that is set at a low height suited to children. The washbasin had tap controls more suited to a bath. There were cobwebs in the bathroom and the windows. The carpet was very dirty and in a need of a good clean. The room had all the ususal, iroring board, hairdrier as well as coffee and tea making facilities. The staff lack attention to detail. The first impression was bad, arriving at reception desk to see a vase with flowers that had seen better days.

Lovely friendly welcome and on arrival we were given a up graded room, very comfortable large room, wonderful sheets and pillows, comfy bed, the bathroom was very large with a bath and separate shower, breakfast was nice and had a good choice and the hotel was within easy walking distance to the town .