Mandarin Oriental Shenzhen

Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time

Excellent service and amazing room! We love everything and will for sure come back! First of all, the location is great, just 30mins to HK border, and they have a cross-border HK-SZ Bus nearby. The service is excellent, from the warm-welcoming from Nicole at the check-in, to Alex, who introduces us the room was so sweet and cheerful. We dinned at two restaurants and restaurant manager Robin always remembers us and chat with us, even in the morning at breakfast, it felt like home! My parents was in SZ and came visited, Rose and Bonnie arranged everything for us at the MO CLUB! Bravo! The bed is comfortable and the room is stylish and very quiet. Kelly at the Spa was the sweetest. She always ask for our needs, suggested us some amazing treatments and at the end gave us a SPA Gift! We are Fans of M.O.!

Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!

Nice room and good see especially thanks to Christina and Nicole

Shenzhen Mandarin Oriental hotel, is an excellent luxury hotel in the city. The room was wonderful, large space with good scenic skyline views. The swimming pool was also wonderful with luxury design. However, one point that drag my rating for the service element is its customer service representative before my arrival. Before my arrival, I contacted Mandarin Oriental Shenzhen by phone multiple times to arrange and confirm celebration for Wedding Anniversary including room decorations and cake. However, much to my disappointment for this hotel in the field of luxury hotel, the customer representative’s attitude was poor, with an unwelcoming attitude. Even though the actual arrangement of room decorations and cake was satisfactory and up to my expectation. Quality training and supervision is required to train the customer service representative, because regardless of how the actual experience of the stay is, the first impression with the communication with the hotel prior arrival has led down the experience. Nonetheless, the overall hotel and the rooms are wonderful.

My wife and I travel a lot and we tend to stay at high end 5 star hotels. We have recently stayed in mandarin oriental (MO) in Sanya and we were very impressed with the service and the resort itself so we decided to stay at MO when visiting shenzhen. MO shenzhen is a recently-opened hotel with a very impressive architecture. The room was super clean, spacious and modern with impressive skyline view of shenzhen. The location itself is fantastic with an excellent shopping mall downstair with plenty of choices for food and shopping. Most importantly, there is a direct access to two gorgeous big parks on either side of the hotel. These are the kind of parks you have to pay to enter in Europe. Public parks in China are normally very clean, beautiful, well-manicured and most importantly very safe to stroll around. Apart from the property itself, what stands out about MO shenzhen is the service. All the staff are super nice and professional. The person (? Neal, I am really bad with name!) who checked us in, took time to show us around the room and even gave us a free upgrade to a room with king bed. There is a culture of going the extra mile to please guests. The guy at the mo bar( fantastic vibe and night view) , offered us a table near the window which is normally reserved with certain amount of minimum spending. Friendly Robin always come and say hi /talk to us at breakfast /restaurant. There are many other staff who were very nice and helpful (sorry I am not good with names!). There was a lot of attention to details /personalised touch (we love the little gifts! ) . I am one of those people who do not expect everyone to speak English especially in a great civilization like China, but if that is important to you, surprisingly most of the staff at MO shenzhen speak English, so it is very foreigner-friendly. I can go on and on about good things related to our stay at MO shenzhen as we have now officially become fans! Will certainly stay with MO again.