Vienna International Hotel (Shenzhen Qianhai Happy Bay Hotel)

The hotel services are satisfactory and the room is rather big.

Communal areas were clean and spacious. Our room was coincidentally located on a floor that had just had carpet shampoo so the corridor was constantly being blow dried and the smell was not good. The room itself was ok. Vienna style.

We got there and thought is a nice hotel until we enter the reception and smelt like a thousands cigarettes, I didn't much of it and checked in, then went to our floor and realised it is the whole building including rooms also. We thought we will survive staying for two days at least as we visiting friends and family, but at night when I went to toilet the toilet wouldn't flush and clogged up and I was blamed for throwing too much tissue in there, called someone to sort it out all they did was unclog it and wipe the floor and used a scrapper to clean the bathroom floor. We demanded to change rooms, as we said early we were blamed for the clog and I asked can we not flush down our toilet tissue, he said yes but the system is not good. He changed the room very quickly but I had to pay 30rmb for the cleaning of the room as we touch the bedsheets and at 1am in the night I'm cannot be fussed about it and paid straight away and moved us to another floor.

Exceptional hotel, but unable to reach convenient stores and others by walk.

It’s okay

Terrible service, staff don't know what they doing during check in and keep doing up sales for superior room

服務效率高，需要物品送物及時，房間面積大，通風效果不錯。手機信號強，免費WiFi。停車場車位比較多，免費停車前台服務專業。早餐菜品味道好，種類多。位置便利，周圍吃的也比較多交通十分方便。酒店整體入住感受特別滿意

Специально остановился в этом отеле ещё раз. В этот раз чистота была на достойном уровне. Завтрак, как обычно на высоком уровне. Немного подпортило о, что некоторые гости этого отеля курят в номерах, хотя номера для некурящих. Администрации надо подумать как решить эту небольшую проблему. Спасибо!