Kempinski Hotel Shenzhen

Khách sạn trung tâm nhưng khá cũ. Chúng tôi đã thay đổi đặt phòng vì khách sạn có mùi thuốc lá nồng nặc. Mặc dù các phòng không có mùi nhưng thang máy lại hoạt động như tôi nghĩ một số tầng là khu vực hút thuốc. Khách sạn thật tốt khi họ hoàn trả đầy đủ tiền lưu trú của chúng tôi do một cuộc triển lãm được tổ chức ở đó. Ngoài ra, khu vực rất thuận tiện và trung tâm.

The location is great. Many places are easily reachable within walking distance. The room is comfortable with a nice view. Will come again.

You can't beat the location--it's right off the metro and next to Coastal City. I had no problem communicating in English. The rooms were large and had wonderful views. I actually had a real desk and a proper office chair to work in, which I really needed. The breakfast buffet had a nice blend of East meets West cuisine. Overall, it was a good stay. But I do have 2 comments for improvement--no one says "good morning' or greets you in any way. For example, even when I greeted the waitress in Mandarin, no eye contact or a smile. Even the front desk doesn't feel that approachable. It feels very cold, which felt strange given the hotel brand. So I couldn't give a high rating on the service because of it. And the second point is that the pillows were so wilted--even with three of them, they just sank down like I was lying flat on the bed. I attempted to call to see if I could get them exchanged but no one answered my calls.