The St. Regis Shenzhen

Our weekend stay at the Shenzhen St. Regis hotel was truly delightful. The hotel exudes elegance, featuring a stunning lobby on the 96th floor. The decor is mesmerizing, offering a breathtaking 360-degree view of the Shenzhen cityscape. The front desk and concierge teams were exceptionally friendly and helpful. We were particularly impressed by "Ms Crystal Lieu", who warmly greeted us at check-in. She introduced us to the hotel's surroundings, giving us a better understanding of Shenzhen's picturesque landscape. Crystal personally escorted us to our room, explaining the hotel's amenities with professionalism, warmth, and genuine helpfulness. A big applause to Crystal Lieu who has done a great job! We will definitely stay in this hotel again in the future.

St. Regis Shenzhen Review Location & Accessibility: The hotel offers a prime location with stunning views of Luohu, especially from the higher floors. It is conveniently close to high-end malls, making shopping and dining options easily accessible. However, navigating the hotel can be a bit inconvenient due to the need to transfer between floors to reach certain areas. Room & Amenities: Our room on the 85th floor was spacious, modern, and equipped with a super king-size bed that was exceptionally comfortable. The mechanized room controls, operated via a tablet, allowed for effortless management of lighting, temperature, and other settings, adding a high-tech touch to our stay. The bathtub was a favorite feature, especially for our child, making bath time a fun experience. Family-Friendliness: While the room itself was family-friendly, the hotel could benefit from a dedicated children's play area, as this would enhance the overall experience for families with young children.

The exceptional service provided by the hotel's reception, front desk, butler, bar, restaurant, and concierge team deserves the highest praise. Their unwavering enthusiasm, genuine helpfulness, and remarkable politeness created an unforgettable experience during our stay to celebrate my son's birthday. From the moment we arrived, we were greeted with warm smiles and efficient assistance at the reception. The front desk staff went above and beyond to ensure every detail of our stay was taken care of, making us feel truly valued as guests. The butler service was impeccable, attending to our needs promptly and with utmost professionalism. The bar and restaurant staff's dedication to excellence was evident in their exceptional culinary offerings and attentiveness to our preferences. The concierge team displayed their extensive knowledge and resourcefulness, recommending fantastic activities and attractions that made our trip even more enjoyable. Above all, it was the seamless teamwork and coordination between these departments that truly made our son's birthday celebration fun and memorable. We are incredibly grateful for the outstanding service provided by each and every staff member, and we wholeheartedly commend their commitment to creating a truly exceptional hotel experience.

The worst (five star) hotel experience I had. Check in was a bit slow, I check in at around 14:50 and check in counter there were two lady, the one help us check in was new, the other stand behind and assist. The senior lady told us actually the check in time was 15:00 but seems the room was ready so let us check in first. I was thinking do I need to thanks you for that 10 minutes? And after check in is already 15:00. Room was small and hot, there is a iPad but if you need any item still need to call… A/C keep 24 degrees even I set 16. I didn’t ask for change room because after check in I went out, when I was back is already 1am. Someone ring the bell at 11:30 morning asking do we need laundry service. But we check out at 12pm So disappoint to this hotel, st Regis and ritz Carlton HK was so nice can’t believe Shenzhen one will be like this.

I really enjoy the hotel lobby which is situated on 96/F floor enjoying a panoramic view which is splendid. The flavoured tea there tastes food. The decor of the hotel lobby is modern and grandiose. However, the hotel room is a bit dated and could have been refurbished and modernized bit. But overall, it is a very pleasant stay in st Regis in shenzhen. The panoramic view alone is worth everything. I will definitely come back again.

Nice stay in St.Regis Shenzhen , helpful staff ,especially Ms Alice Chen and Mr.Loka Li ~had a enjoyable and great experience in this hotel.Thanks!