The St. Regis Shenzhen Bao'an

Đây là lần đầu tiên gia đình và con gái đến khách sạn mới. Tôi thực sự muốn giới thiệu khách sạn này với vị trí tuyệt vời, cơ sở vật chất sáu sao và môi trường, đội ngũ nhân viên thân thiện và chuyên nghiệp, bao gồm Joe Lin, Katie và Eva. Một trong những bữa sáng tự chọn ngon nhất, trà phòng khách được thưởng thức với bộ trà và cà phê tuyệt vời, tôi thích hồ bơi trong nhà mà con gái tôi đã đến 2 lần. Quầy bar trên tầng 56 có tầm nhìn tuyệt đẹp về đêm và thật là một kỳ nghỉ thư giãn tại khách sạn và tôi chắc chắn sẽ quay lại cùng gia đình sớm thôi! Hãy tiếp tục dịch vụ hiếu khách tốt.

Nhân viên ấm áp và rất hữu ích. Khách sạn mới và tuyệt vời. Đồ ăn trong phòng rất ngon.

Khách sạn rất sang trọng. Đẹp hơn nhiều so với các khách sạn 5* khác. Hoàn toàn mới. Không thể bỏ qua quầy bar trên tầng thượng.

Heartful thank you to Oscar Dear Management of St. Regis I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience. Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel. While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated. Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power strip. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over. Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team. I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.

Thank you for the truly memorable stay. The service provided by your team was exemplary, and we thoroughly enjoyed our time at the St. Regis. For future visits, our one recommendation would be to implement a system to monitor the number of guests at the swimming pool. During our stay, the high volume of guests impacted the tranquility of the area. We are confident that addressing this would make the exceptional St. Regis experience complete. We eagerly anticipate our next visit to St Regis.

Luxurious hotel with friendly and professional service. Just that maybe it’s packed over weekends so some room service is delayed. Overall the stay was very pleasant and classy.