Hampton by Hilton Shenzhen Futian Port

Front desk staff were very friendly and helpful. Room was facing the FuTian CheckPoint, there will be cars honking at night, but still acceptable. There are some renovations on Level 1 (14 Dec 2023), so it’s quite noisy from 10am onwards. To enter your room, face recognition is available but only for Chinese locals, it does not work for foreigners. Shower pressure isn’t the best. Water temperature goes from extreme cold or extreme hot. Breakfast was good, service staff were alright. Hotel should allocate breakfast tables for guests. There was an incident that we place our mugs on the table to get our food, staff/ other guest assumed it was used and placed other dirty used plates/ cups on our table. This was during peak hour, hence we had a hard time finding another clean table. Robots to send your delivery items to your room, very innovative and cute. *Hotel provides a freebie for guests that leaves a 5-star review for the hotel - found this very weird.

Thanks Jet and Sunny for the excellent performance and kind assistance to us. We enjoyed the stay so much. Also appreciate v much the AI robot for delivering the takeaway to our room. Thx so much!!

I had a very enjoyable stay in Hampton. The hotel is new and clean and good location. It is near subway and check point. Especially the implementation of tech in the room. Staff Betsy and Sunny had provided all help and assistance to me. They have been very helpful and friendly. I definitely will come again.

Brand new hotel directly across the Futian Border Crossing. Spacious modern decor room. Much better and open vista (southern) facing the Border Crossing building/HK. Friendly and helpful staff (Xiao Zhen, Melody, Eva). Good breakfast selection. Innovative room delivery by robot. Convenient location. Few local restaurants within 5 minutes walking radius. Recommended for cross border travelers.

I truly enjoyed staying at the Hampton by Hilton. All the staff whom I came across were polite and friendly except for the female staff (not wearing glasses) who were at the hostess post of the breakfast restaurant. She looks like a senior staff based on her uniform, no greetings and smile at all when I gave her my room key to scan although I said good morning to her. On the other hand, both Lino and Sammy were professional and polite when checking me in.

Betsy, Sunny and Claire were all very friendly and their hospitality were very welcoming. The room was clean and huge in terms of size, making the stay an enjoyable one.👍