Leonardo Hotel Sheffield

Arrived at the hotel on 16th January only to be told they couldn’t find my reservation 🤔. It turned out I’d booked the wrong date – my reservation was for 16th February! The receptionist, a chap called Nathen (or something similar), nonchalantly said “no worries” since no money had been charged yet, and that he could cancel it. However, as I booked via Trip.com (which offers no cancellation option), nothing could be done 😕. To my utter dismay, on 16th February they still charged me! Despite endless back-and-forth with Trip.com’s support, the charge remains non-refundable 🤬. The customer care is so abysmal that it completely wiped away the good impression I had in January 😡. In short, this hotel is rubbish – rubbish of the highest order 👎.

The Air conditioning is centrally regulated. It was too hot and the room was poorly ventilated. Breakfast was not as good as the Hinckley Leonardo hotel. The quality of food was poor. The mushrooms were dry , scrambled eggs watery. No hash browns or explanation of their absence. The fruits juices tasted like they had been diluted down . No hot chocolate, but chocolate milk. At the gluten free station no Jams

It was ok - quite near to the city hall and other attractions in sheffield

Good hotel, but bar closed early at 11.30 while very busy with lots of people, including us wanting to be served a night cap and not any bars in the immediate are, what a shame.

It’s a very good hotel. Clean, comfortable, spacious rooms. Walking distance to shops, restaurants and other amenities as the Winter Gardens. Staff are amazing. Really enjoyed Christmas.

Nice hotel with very friendly staffs and rooms are very clean. Exceptional service from hotel staffs. I was charged accidentally a second time during my check in, but the hotel service staff was very prompt in processing my refund. Very pleasant experience, highly recommend.