Sonesta ES Suites Cincinnati - Sharonville West

I was shocked when I walked in my room the smell of smoke and the poor lighting. I stayed at this location years ago and it has went down hill. The second room was tile floor and recently painted but paint splashes all over the floor made it appear dirty and unkept. A worker continued to spray air refresher as if this took away the noticeable poor condition. I asked for a refund currently. I’m staying at Hampton Inn and Suites west. Horrible experience I would not recommend.

We had a full kitchen, but there were pieces missing to the utensils and cooking equipment. We had 8 knives, 2 forks and no spoons. There were a few measuring spoons but they appeared dirty. A few of the glasses were dirty too. There was no dish soap or detergent to use in the dishwasher. There was a hole the size of a dime in the ceiling and water was leaking through it and dripping randomly onto the floor in front of the bed (we called and reported it but didn't want the hassle of moving rooms halfway through our stay). One of the closet doors was broken so we couldn't use it. There was only one set of bedding even though there was a sleeper sofa in the room. With all of that said- the staff was great. The maintenance guy saw a car with windows down during really heavy rain and he was trying to cover the windows the best he could until he found out who's vehicle it was (was not listed at the office). He asked my husband to watch him so that nobody thought he was breaking into their car. The room was very clean and it smelled so good! We had privacy, comfortable bed and pillows, well working hvac system and a private little patio my husband could smoke on. Overall, we would stay again, especially for the price.

This is a nice little hotel, it was really spacious and clean. It has a nice kitchen area with everything you’ll need. I'd definitely stay here again.