Eden Rock Hotel Namaa Bay

Ok, this is a hard hotel to rate, & here's why... The first 2 days were full of issues. My 1st room wasn't ready, so I got moved to another room. This room was terrible! It was in the older part of the hotel as the room needed an actual key to open the door. Firstly the toilet wouldn't flush, when that was fixed the toilet leaked & flooded the floor. That was fixed but then when you flushed the toilet it leaked again. Also the bed sheet had what looked like a blood stain on it & the mini fridge didn't work. The following day I was moved to another room, this time in the main building. On first inspection it looked ok, but the mini fridge didn't work and the patio doors were not fitted well which resulted in quite a bit of noise from outside. I complained about the fridge and it was replaced, although the fridge had electrical tape holding the wires together! In addition to all the issues, there is no free access to the beach. It didn't mention that in the hotel details on *******!. If I had known this, I wouldn't have booked the hotel. But, after all this, once everything was fixed, I actually had an ok stay. The hotel itself looks ok. The pool area is nice, as is the reception area and main building. The view of the bay is partially blocked by the back of the Marina Sharm Hotel, so I really wouldn't say it's a great view of the bay, but it's quite good. In general the hotel is ok, but the appliances, fixtures & fittings are poorly maintained.

It’s only our 2 day here and I’m furious. The staff is rude, the room needs some really good cleaning and remodeling as it’s rotten , the furniture is old and the walls are dirty, the toilet seat is filthy and dirty, no soap, no nothing . We bought all inclusive and when I wanted to take some drinks they told me to pay for them… the food is horrible, they don’t have a proper breakfast buffet, there is no hygiene in this hotel… I’m really disappointed to be honest, I still have to stay here for another week and endure this only because I paid and I won’t get a refund back

The staff are really friendly and warm, they took care of our needs, nice and clean rooms and we were left little swans made from the towels when they did room service. The bellboys helped us with our bags during check in and check out. Although on cliff tops they have steps down to Naama Bay Area, short 10min walk, although the steps are a bit much, our legs were toned after the holiday! They have a beach you get free entry to with cards you get from reception, a short walk to the front and it’s a lovely friendly beach with amazing staff. Would be a five star but only let down was food, not much range (they only offer 5 trays of hot food) most meals being a pasta dish, rice and one type of protein, we ended up eating out most days despite having all inclusive. Also they don’t have proper mosquito nets on the balcony doors so they slip in, stock up on mosquito spray! Overall really lovely experience!

Just returned from an amazing 10 day holiday. Mahmood and all the staff were amazing and so helpful. Room cleaned ever other day and everything spotless. They could not do enough for us Wonderful pool area and so clean Can't wait to return next year

Food was a bit samey and not always to our taste but we couldn't actually fault it. Hotel staff were all fantastic and friendly, eager to help at all times. Pool is fresh filtered so a bit on the cool side. Room was basic but clean. It's an ideal spot for a base camp. If your plan is to stay on the property for over 40% of your holiday I'd personally pay a bit extra for somewhere luxury. Not ideal for those with mobility issues as there are a lot of stairs to go down to get to the town and beaches but after a couple of days we were used to them. All in all we've had a lovely time and would happily return to Eden Rock without hesitation.

Well managed hotel with stunning gardens,pool and fantastic views over naam Bay.The staff here are very professional and go out of their way to look after you.The room was modern and clean with fresh towels and cleaned every day. The only problem is the food,liver,chicken or fish with no taste,possibly catering for the Egyptian diet.cut salad and veg.Breakfast was yoghurt,veg cut up and these little cakes.This seriously spoils this superb hotel,however the price is cheap so you can eat out.would visit again though as we had a fabulous time in a great setting with the best staff.