Le Royal Holiday Resort Aqua Park

Amazing hotel, amazing staff. Friendly people around Found is perfect All family like it Khaled is very professional and helpful. Was doing a lot of animals everyday for my kids from towels. Thank you Khaled! Room # 2814

We had a lovely family holiday in February. There was a couple of issues with our room that were resolved very quickly which was the safe didn’t work and the balcony doors did t lock but was all sorted within an hour of us arriving. The food was lovely although it could be a little repetitive. The chocolate and vanilla ice cream was delicious although some days they only had mango available which was a little disappointing to not be able to always have a choice. The staff on the beach bar and main hotel bar were very friendly. A big shout out to the lifeguard Alaa who always went above and beyond for us and always with a smile. Mahmoud on the pool bar was amazing he learnt how we liked our drinks especially our cocktails, was really friendly and always had a smile and his service was on point. The choice of the pools and slides was a really big bonus with two children who love the water. Hopefully we will be returning some point in the future.

Awesome resort hotel with great facilities, lavish gardens, multiple pools, delicious food (huge variety) and great caring staff! Our trip was smooth as a silk from the moment we have landed in SSH and met by the hotel driver till our transfer back (after warmest hugs with staff members) to airport from that paradise hotel. We started to miss it and thinking about to coming back! Must stay!

Love the pool party at the resort. Staff is good. Kids club awsome. Food is very taste. I Will recomend the hotel. Swissotel is best

The hotel is under the name Rixos, but it is far from being a true Rixos. I’ll start with the positives: we booked Swiss Select rooms, and they were wonderful — large, spacious, and located next to the swimming pools and slides. Every day, water bottles were provided, and they would give cola, juice, and biscuits only if you asked and tipped, unfortunately. We booked the hotel based on the understanding that we could visit other Rixos hotels, but we were surprised to find out on arrival that this was not allowed. Apparently, it was just a promotional offer last year to attract tourists, and they’ve since stopped offering it. There are many shortcomings at the hotel. For example, not enough umbrellas and chairs around the pools, and not enough float rings for the slides. You literally have to fight to get one, and the lifeguards don’t help organize turns or assist guests in any way. The restaurant is always full, and it's hard to find empty tables and chairs. It’s too small compared to the number of guests. You have to wait for a table to be cleared and then call one waiter to clean it and another to bring cutlery. The food options are not very diverse, and the desserts are the same every day — no variety or renewal. The reception area is small and always crowded, with no place to sit. The service is excellent if you give tips, but otherwise it’s average. Unlike other hotels, you’re not allowed to use your own shisha (hookah). If you want to smoke shisha, you have to pay $30 (more expensive than in Antalya). On the bright side, the snack food was delicious and the staff handling it were great. The location of the hotel is excellent — right next to Naama Bay and close to the Old Market. Transportation inside the hotel is done by golf cars, which is a very convenient feature. When we were about to leave, I took a small box and put some cake in it for my children to eat during the trip. I was surprised when the restaurant supervisor stopped me and said I was not allowed to take the cake outside the restaurant, even though he knew we were checking out and had a long journey ahead of us. I went to the reception and asked for a lunch box for the trip, but they refused and said it must be booked a day in advance. I told them no one had informed us about this policy. If someone asks me whether I would return to this hotel in the future, unfortunately, my answer would be: no.

How I came to only 4 out of 5 1. Location, as expected very good 2. Rooms are spacious and well maintained 3. Service attitude of staff is only average 4. Main dinning area gives you a feeling like you are at a very busy train station 5. Food quality average 6. There are various individual restaurants available which gives you the possibility to escape the noisy main restaurant. Here the served food is definitely better. 7. To serve warm non-alcoholic beverages at the main restaurant during meal times is an absolute no go 8. The pools and the aqua park is very well maintained. Very hygienic! 9. Overall a family friendly resort 10. Outdoor music performances except one/two exceptions are average. 11. The rating for this resort , maximum 4 star