Noah Haas Silverman
ngày 14 tháng 1 năm 2024
The hotel was beautiful in an excellent location in ShangriLa. The rooms were well appointed and had good heating. Breakfast was good, but note there is only one option available.
Unfortunately, perhaps, because it was during the off season, it felt like we were staying in a closed hotel. The hotel had a beautiful bar with nobody working, a nice outdoor area with heat lamps that were never on, and the staff, while friendly, seemed a bit unprepared and surprised at our arrival. We requested help cleaning our laundry and ended up paying an extremely high 288 CNY after being quoted 100 CNY which felt dishonest.
All of these problems would have been ok if we paid half of the $160 a night we paid, but at that price point in Yunnan, our expectations for service were high. Perhaps other guests will have better experiences when the property is properly staffed during the main season.
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