Shangri-La Balagezong Snow Mountain Star Hotel

Pro: Room can see beautiful scenery. Very remote and breath taking view. This is what one pays for. Need to improve: Front desk service non-Existence, need training and improvements. We had a confirmed time with front desk for hotel staff /driver to take us to the designated scenic spots in the hotel vicinity. This was included as part of accommodation package. Late at night, front desk contacted and informed us that the previously agreed and confirmed starting time would have to be delayed by 1 hour, to ‘suit other guests’. Firstly, front desk previously confirmed scenic spot visits were one-to-one but was changed/combined with another big group of guests. Secondly, why was confirmed appointment time changed to suit other guests? We were guests too, and all guests must be treated equally. At the end, through our insistence, the original confirmed time was honoured by front desk, but our treatment by front desk staff is totally unacceptable

Location up high on the mountain. Only have hotel restaurants. My family and another couple friends were assigned rooms that are so cold (11 Deg C in early Apr) including the bed that our guide tried to contact the receptionist to help us adjust the heater. But no one came. So my husband has to personally climb approx. 50 stairs to go to the main lobby as there is no phone in the room. Someone came & tried to adjust it but he said that was the best he could do and asked us to wait for 10 min to see if the heater was working but it didn’t. I asked for a change of room. I have to climb the stairs to the assigned new room to check if the heater is warm. When all ok, then we moved our stuff. The rooms above the main building has different heater and is comfortably warm. Wasted 1.5 hrs of our rest time when we were so tired. Next the bed is hard but the pillows are too soft. Breakfast is just adequate but taste bland. They are helpful but difficult to contact them without physically climb stairs to meet them. In summary, you need a car and ability to climb stairs to stay here.

在山上能有這樣的環境真的很棒了、管家很熱情，司機師傅也很熱心很熱情，運氣很好看到了日照金山酒店包含的漂流項目一定要去玩 真的很特別！

周邊環境風景一級棒，但是房間老舊，衞生也不好。但是沒辦法，要求不能高，因為是鄉下山裡。沒洗澡，因為太冷了，衞生間也不乾淨。早餐人多，差。不怎麼好。可能確實山裡條件艱苦。

酒店不是2023年新裝修的 基本跟那倆一樣 設備老點 屋裡偏冷 水龍頭管鬆動 地板吱吱響 床頭電話線還是剪斷的 但還是不忍心跟你們差評

房間大氣、整潔、高品位。管家服務更是體貼周到，為每位遊客量身定製巴拉格宗遊覽路線和要點。景區遊客不多，更體現巴拉村的安寧。