Conrad Shanghai

酒店入住體驗感很差 1.房間很小，設施陳舊，衞生間一面玻璃是透明的，洗澡時候沒有遮擋。 2.服務極差，前台電話比較難打通，打通要求送條被子到房間，送了一個小時。 3.酒店不提供任何送餐服務，點了外賣還需要去找。 4.酒店不符合五星級酒店的標準。 盲選的酒店結果踩了個巨坑，希望評論能幫助到正在選酒店的你們，不要跟我一樣踩雷了😂

體驗感真的很差，畢竟是個五星酒店，價格基礎房型也是1300+ 首先，房間像蒸桑拿一樣的，室內温度27度，聯繫酒店，衹是説看一下，也沒有什麼方案解決。由於我們要拍攝，東西比較多，換酒店不大方便，連續住了3天，和客服部反應了3天，都沒有人解決。第四天終於熬不住，還是外面大廳的空調涼快。就一直靠一個電風扇來吹風。酒店的管理真的很差，也沒有解決，也沒有説換房間，一個大夏天，請問你們在一個室內27度的房間睡覺，你們怎麼睡？（我們反應了3天，都沒有解決下去。）反正住過一次就不會再來了。服務真的很重要，如果你們也想體驗下此服務，那就來住吧。

Nice hotel,Good location Good service,Vicky from reception is a nice lady,give us delaying checking out untill 2:00 PM.

This is a 3 star hotel at best , doesn’t live up to the Conrad name at all. Check in is a little slow , my husband (Chinese) would speak to the lady in Chinese and she would answer me (a foreigner) in English, completely ignoring him and after handing us our room cards communication stopped immediately. The lady couldn’t direct us to the elevators which are plentiful and quite confusing. The rooms are small, there are stains on carpets and we knew the windows couldn’t open but there are also no air purifiers in the room so the air is really not good. Could really do with an extra bath towel , especially if you are two people and have no extra towel to dry your hair except for the hand towels. The Wi-Fi signal is not stable , the only good thing at the hotel is the interior look/ design.

There is a damp smell in the hotel room coming through the carpet. The room's mechanical smoke exhausting system prevents natural ventilation, apparently, indoor fragrances are not used to compensate for the smelly problem, which might be for cost-saving. And, the master switch did work partly. It could not turn off the bathroom light could. At midnight, an electrician specialist entered the room for maintenance. Although the problem was fixed, it made the guest feel uneasy about this sleep. This situation should not happen under the Conrad brand.

The worst Conrad Hotel in the world. It stated on website that hotel is newly opened in 2022 which means brand new hotel rooms & facilities but it fact it is the most awful hotel I’ve ever stayed and it is overpriced. The tiles in bathroom are extremely dirty with black stains, hotel room smells like rotten veggie, all hotel staffs are rule. Upon my arrival around 1pm, receptionist greeted me with long faces, no welcoming gesture, asking me whether check in or out. If check in come back at 3pm coz they were fully booked. Although room changed but a pair of used slipper was placed inside the room. No adaptor available, all these requests are normal in international chain hotel. In Conrad Shanghai seems demanding. This hotel is not able to meet Conrad hotel standard, not even local hotel chain standard. It was like sleeping under the train coz the aircon was very noise. Never recommend it to anyone. And I doubt all the positive comments from other users. Why am I so “lucky”?

Very good location

I am disappointed with the overall negative experience. The room cleanliness is poor, with dust on the bath amenities and wrinkled bed sheets. The housekeeping runner was efficient and polite, offering extra amenities proactively. However, the call center agent's wording could be improved. The Front Office officer did not make me feel sincerely welcome during check-in. My expectations were high as it is a Hilton group hotel.

big room, good location, but everytime we ask DiDi to pick up location was not accurate in DiDi app