Sofitel Shanghai Hongqiao

Thanks all the staff I’m really happy to stay again in this hotel all are very friendly Specialty Audrey and Chris thanks again

## Amazing Stay at Sofitel Shanghai My stay at Sofitel Shanghai was fantastic, and Ellie, my ‘butler’, made it even better. She was always quick to help, whether it was fixing a small room issue or giving recommendations for dinner. Her kindness and efficiency stood out. The hotel itself is beautiful, with spacious rooms, a great gym, and a relaxing pool. The breakfast was a highlight—so many options, from fresh pastries to local dishes. Every staff member was friendly and welcoming, always ready with a smile. I’d definitely stay here again—thanks to Ellie and the team for such a great experience!

The first time to stay with Sofitel Shanghai Hongqiao. Love the hotel everything like all brand new, especial thanks to Molly from reception with great and warm service.

All around stunning 5 star hotel with excellent hospitality. A lovely festive mood was set with a large Christmas tree and decorations. We were even given a free upgrade when we checked in on Christmas Eve. The only issue we had was with the buffet breakfast. It could be so much better. They're doing just enough to get by and we didn't think the quality of the food was at a high enough standard for a place of this caliber. Also, the rap music in the elevator should be changed. Some kind of Sofitel promo video that is/was entirely inappropriate for the holiday season. That being said, we plan to return and would without hesitation recommend staying here.

My recent stay at the Sofitel Hongqiao Shanghai fell short of expectations for a five-star hotel. While the property has potential, several aspects significantly impacted the experience. Dining - The breakfast and lunch buffets were very underwhelming, with limited options—particularly for those expecting a Western or French cuisine as advertised. The offerings leaned heavily toward Chinese cuisine, including dishes like mainly crayfish, which may not appeal to all international guests. Service - Unfortunately service did not meet the standards of a luxury hotel. Almost all staff besides managers don’t speak any English so communication is very difficult. Staff generally across departments like reception, concierge, security, fitness centre and restaurants all seemed disengaged, unmotivated and lethargic. While the management did apologise and offer a discount and concession on our second night after we raised concerns with our room and service, the overall atmosphere lacked the warmth and attentiveness expected at this level. Overall - Having stayed at other five-star hotels, including the Intercontinental which is nearby, the difference in service, quality and attention to detail is huge. The Sofitel Hongqiao has the foundation to be a great hotel, but improvements in management, staff training, and guest experience are needed to truly justify its “five-star” rating, currently it’s probably four stars in my opinion. I hope the hotel takes this feedback constructively, as with the right adjustments, it could deliver the premium experience guests expect.

Got a complimentary upgrade to premier suite. Very spacious room with a working area in suit. Very nice and comfortable for both stay and work.