Vanneza Lim
ngày 9 tháng 3 năm 2025
LI can’t say enough good things about our stay at this resort—it was truly an unforgettable experience! From the moment we arrived, we were treated like VIPs. The service was beyond outstanding, with the staff going above and beyond to make sure we were comfortable at all times. They were incredibly polite, thoughtful, and always checked in on us to see if we needed anything.
One of the many highlights of our stay was the unexpected upgrade to a larger and more luxurious room. The room itself was stunning—spacious, spotless, and beautifully designed. The Balmain and Penhaligon’s amenities added a touch of indulgence, and the bed was so comfortable that we slept like babies every night.
The food at the restaurant was another standout. Every dish was made with ingredients sourced from their own farm, including freshly harvested rice, vegetables, and even their own meat. The quality and freshness were evident in every bite, making every meal a delight.
What truly set this resort apart was the level of care and attention from the staff. Even after we checked out, they surprised us with packed snacks for our long ride back to Shanghai—such a thoughtful and heartwarming gesture! It’s rare to find this kind of genuine hospitality, where you truly feel like a valued guest rather than just another visitor.
The resort itself is massive, offering plenty of space to explore. We loved taking peaceful walks around the lake, breathing in the crisp, fresh air, and simply soaking in the tranquility of the surroundings. It was the perfect escape from city life.
Overall, this was one of the best hospitality experiences we’ve ever had. The combination of exceptional service, luxurious accommodations, farm-to-table dining, and breathtaking surroundings made for an unforgettable stay. We will definitely be back, and I highly recommend this resort to anyone looking for a truly special getaway!
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