Radisson Collection Hotel, Yangtze Shanghai

Everyone was friendly and everything was going well until at the point of check out. There was a lady in reception by the name of Emma Li who was very unfriendly, dismissive and rude, she was on her phone when we approached her working station, and continued on it even when she was serving us, and seemed very uninterested in helping us when we asked her questions about storing our luggage at the hotel. I hope management will take this up with her, and also train her to treat her customers with respect and professionalism. We pay for good service and comfortable stay in reputable hotels like Radisson and it’s always so distasteful when you are treated poorly by the very same people that are supposed to make your stay nice and comfortable.

本來基本不吐槽的，這次**真忍不了。 房間設施: （1）它的浴室如圖，**的是浴簾加浴缸的整法（我恍然回到英村）。整個狹小的不行，轉身都可能碰公用浴簾，潔癖黨覺得忍不了（2）**噴頭還裝反方向了！眾所周知，浴缸是排水口地勢低，淋浴噴頭應該裝在遠離排水口那端，以避免淋浴時腳下積水。結果這酒店排水口和噴頭裝一個方向！！明擺着就是裝修工人偷懶不牽管子;（3）洗手池排水奇慢！ 酒店設施: 酒店大堂門口你等出租車或等訪客，或者別人等你是沒地方坐的！！一問，沙發塞在老裏面，**吧。 服務: （1）酒店不知道抽什麼風，不論外面打進來，還是房間內部電話打前台，開口先洋文.......然後比較慚愧，我一混海外十幾年拿綠卡的從來沒聽懂他們説啥.....能不能不要裝b？人家君悦從來不裝。 （2）早餐不吐槽了，麗笙麗筠系都這德行，四星水平 （3）早餐難吃不説，你要想自己點吧，外賣不送，且外賣櫃放在室外一個犄角旮旯（冬天你不穿外套下去就等着挨凍吧），是酒店另一個門口。説穿了，就是怕門口外賣影響他裝b形象了唄。而且.....你要是取外賣沒帶手機....再跑一趟吧，工作人員不幫你的。你既然裝b高大上接待外賓，就沒想過海外手機號註冊的非實名微信的掃碼問題麼？

The breakfast was fantastic, serving all sorts of cuisines from local Chinese, Japanese to western food.

Hotel is nice. Staff is helpful. Good variety of food. Recommended for families and businesses purpose

Great staff! They just don't bring anything up if needed. Baths are build SUPER low . Clean and great location. Good view

首先是用電子身份證辦理入住時間較長，然後是房卡感應不靈敏，夜裡樓上樓下跑2趟，還是前台小妹上去才打開的門，其次就是這個浴巾了，都破成這個樣子了，如果不更新，還是不太符合這個價格的